Ratings based on 991 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello MARIA,We apologize for falling short of your expectations during your recent stay. Please feel free to contact us with any specific feedback you may have so we can address any issues accordingly. We value your input and hope to welcome you back in the future for an improved experience.
by A verified traveler
Posted 29 Oct 2024
Love the pool and room are cute enough. Day staff is rude .night staff was fantastic and friendly. Was not told this hotel was going through renovations. So no sleep..noisy.. and very bad on customer service on trying to help fix the problem. Or acknowledging that that things were wrong. Also breakfast was out up early so that was not happening either
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello melissa, We appreciate your feedback on our pool and room. We apologize for any inconvenience caused by our renovations. Our team strives to provide exceptional service at all times, and we will address the staff behavior you mentioned. Your comments will be shared with our management team for review and improvement. Hope to welcome you back for an improved experience.
by A verified traveler
Posted 20 Oct 2024
The room was dirty. The hot tub was extremely cloudy and looked gross. Bed was not comfortable. But it was a safe spot to crash for the night and the staff was nice and the service was quick. The tv was nice. Some of the outlets didnt work
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
Hello Kelsey, We're glad to hear you found our hotel to be a safe place to stay with friendly staff and quick service. We appreciate your feedback regarding the cleanliness and amenities in the room. Our team will look into these concerns to ensure a better experience for future guests. Thank you for bringing these issues to our attention.
by A verified traveler
Posted 14 Oct 2024
We booked multiple rooms for my family and extended family to evacuate. Unfortunately there were no other hotels to switch otherwise we would have left immediately. The hotel room was dirty and took about an hour to clean to make it a basic level of clean for our two small children. The door didn’t lock right and the peephole wasn’t functional. The towels and sheets were stained. The room required a dehumidifier to be comfortable, and we had to empty it twice a day. The room and hallways had a horrible smell that they tried to mask with a stronger awful spray. The back door of the hotel to access the parking lot didn’t lock so anyone could come and go. Staff smoked outside the door regularly. The desk staff wasn’t friendly and was confused by our reservation. We didn’t try the breakfast because based on the cleanliness of the rest of the hotel, we didn’t trust the food they put out. The location was good and convenient to the highway and the few local restaurants.
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Amy, We apologize for any inconvenience during your recent stay. We value your feedback and will use it to improve our services. We recommend reaching out to management with further concerns to ensure they are addressed appropriately. We appreciate your comments about the location convenience and hope you consider giving us another opportunity to provide a better experience.
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Thomas,We are thrilled to hear that you had a pleasant experience during your stay with us. We hope to welcome you back soon for another wonderful stay!
by A verified traveler
Posted 10 Oct 2024
Dated but very nice. Staff is super! Friendly and very helpful!
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Ira,We are delighted to hear that you found our staff friendly and helpful during your stay. Our team strives to provide excellent service to all our guests. Thank you for your kind words and we hope to welcome you back again soon.
by A verified traveler from Downingtown
Posted 9 Oct 2024
The staff of this hotel bends over backwards to be courteous and helpful. We are from PA and we travel to Florida several times a year. We always stay here on our way.
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Bruce,We are pleased to hear that you found our staff courteous and helpful during your stay. Our team strives to provide exceptional service to all our guests. We appreciate your loyalty and look forward to welcoming you back on your future trips to Florida. Thank you for choosing to stay with us.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Manager, Hotel Management
Hello Alysia, Thank you for choosing to stay with us! We hope you had a memorable experience at our hotel. Your comfort and satisfaction are important to us, and we look forward to welcoming you back in the future.
by A verified traveler from Richmond
Posted 24 Sep 2024
Kept renewing my stay. Staff are wonderful and hotel is clean
Comment from Hotel Management
27 Sep 2024 by Manager, Hotel Management
Hello Janae,We appreciate your loyalty and kind words about our dedicated staff and the cleanliness of our hotel. Our team strives to provide outstanding service to all our guests. Should you need assistance or have any further feedback, please don't hesitate to reach out to us.
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello michael, We appreciate you choosing to stay with us. Should you have any feedback on your experience, please feel free to contact us directly. We look forward to hearing from you.
