Ratings based on 100 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
First and foremost this review is not a reflection of the staff. The landlady there is extremely friendly and approachable but I must be honest with my review.
I booked and paid for a room with en-suite. And paid extra for breakfast only to arrive to a shared bathroom and no restaurant or breakfast on site. The only option for dinner and food was the nearest garage that has a small Asda attached to it.
I was here for work and the area is remote and I have no car so not being able to eat on site was extremely frustrating.
The first night there was a pub quiz which was so loud my door was shaking, the door itself wasn’t very secure and as a solo female I didn’t feel all that safe to be honest.
Again, great staff but they need to update what they offer as it’s incorrect.
by A verified traveler
Posted 8 Sep 2024
We had booked our stay over a year before our visit, based on excellent reviews. We booked bed and breakfast for two nights. On arrival we were told that the property was under caretaker management and there was no longer a chef or any food available. The reviews on the quality of the meals was a key factor in making our booking in the first place. We were not offered any sort of discount or compensation for the breakfast that had been included in the price of our booking. Given we were in Devon for a wedding, our time was too limited to find alternative accommodation.
by A verified traveler
Posted 26 Aug 2024
Close to the places where we were visiting. Appreciate the effort to try to keep the room comfy. It was actually clean. I understand that bedsheets and pillow cases are not always changed after each stay but the previous customer was very stinky and left strong smells on the bed sheet and pillow case. I do not blame the inn but it did ruined our comfortable feeling to the room. There’s no breakfast served as stated in the package but we didn’t mind. Expedia might need to correct this.
by A verified traveler
Posted 11 Aug 2024
New land lady only been in 6 weeks and bringing in good ideas.
Clean tidy and did what it said in the advert
No breakfast though that was advertised in advert
by A verified traveler
Posted 21 Jul 2024 on Hotels
by A verified traveler
Posted 21 Jul 2024 on Hotels
by A verified traveler
Posted 14 Jul 2024 on Hotels
by A verified traveler
Dissapointing
Posted 13 Jul 2024 on HotelsApparently the pub changed hands 2 weeks ago and a few teething problems were evident which the lady who greeted us did her best to rectify which was nice but still a bit dissapointed with our stay. The wifi did not work but we have unlimited data so not a big problem. The first room we were given had a dedicated bathroom across the hall .. but had a broken bed so we were moved to a second room - the mattress in that room was super soft and a little uncomfortable but not a big problem though the “ensuite” bathroom was extremely small and the door handle was broken. We asked to borrow an iron - there wasn’t one in the property so the lady was good enough to get one from the local Tesco so that was really nice of her. There was no sign of any breakfast on either of the two mornings of our stay (though we had booked bed and breakfast) and the pub was closed before 10:30 on both nights of our stay (mid week). The bedroom was clean and airy. So in summary a little dissapointing
by A verified traveler
Posted 28 Jun 2024
Years of lack of investment are very evident in the property and a recent change of management meant we were offered 4 free drinks vouchers to somehow compensate that they now couldn't offer breakfast paid for.
The first nights sleep was shocking, because, as we realised in the morning, someone (and that's the polite version) had put the mattress upside down, so we were sleeping on the underside on a mattress that shouldn't be flipped but only spun top-to-bottom! Quite unbelievable! (we flipped the mattress back to the correct position and remade the bed of course!)
The fire door upstairs was jammed open and one downstairs not closed. The kettle cord was too short to plug in so had to be put on the floor to boil!
Not enough room in the en-suite to hang towels for 2 people (hook on door removed) and no toilet roll holder on the wall and no room for a floor-based system; the bathroom door handle was also coming off with all four screws losing their grip of the wooden door.
The shower head holder was loose, and the handle to the shower sliding door only had one of two securing points fixed - one was missing.
This was all a real shame, I lived in Malborough in my youth and wanted to stay there and put money back into the community, as tourism really is one of few incomes other than farming and fishing etc typical of more remote rural areas.
On a positive, the room was clean.
by A verified traveler
Posted 16 Jun 2024
