Ratings based on 546 Verified Reviews
3.4 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Justin,We're thrilled to hear you had a great stay with us! We look forward to welcoming you back soon for another fantastic experience.
by A verified traveler
Posted 2 Nov 2024
My reservation was declined because of the date which was correct, would like a refund
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Cooper,We apologize for any inconvenience you experienced with your reservation. Should you require further assistance regarding a refund, please contact our management team directly for further assistance. Thank you for bringing this matter to our attention.
by A verified traveler
Posted 29 Oct 2024
Cancelled my reservation and gave room to someone else with my knowledge
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Shenelle,We regret any inconvenience you experienced and advise contacting our management team directly to address this matter further. Thank you for bringing this to our attention.
by A verified traveler
Posted 28 Oct 2024
OMG made a mistake for booking this one.
Dirty, unclean, broken things throughout, unhealthy, unsafe, very loud…..
Come see for yourself :)
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Aleksandr, We are disappointed to learn about your experience at our hotel. We take all feedback seriously and will address these concerns with our team for improvement. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 24 Oct 2024
Bathroom was very small.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Phyllis, We appreciate your feedback regarding the bathroom size and will share this with our team for future improvements. Your comfort is important to us, and we value your insights to enhance our guests' experiences. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 21 Oct 2024
This hotel is extremely outdated and rundown. There was an odor throughout and our bathroom smelled like weed. The eggs at breakfast were disgusting. You would chew and water would just ooze out. So gross.
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Alyssa, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Comments like yours help us improve our services for future guests. We recommend reaching out to the management team directly to discuss your concerns further. Thank you for bringing these issues to our attention.
by A verified traveler from Tampa
Posted 20 Oct 2024
Loved it. Very convenient
Comment from Hotel Management
23 Oct 2024 by Manager, Hotel Management
Hello Jacqueline,We are delighted to hear that you found our hotel convenient during your stay. Your feedback is truly appreciated as we strive to create a comfortable experience for all our guests. We hope to welcome you back again in the future so you can enjoy our convenient location once more.
by A verified traveler
Posted 18 Oct 2024
Toilet would not flush so had to request a different room. Staff was able to accommodate and we got a room with working facilities. Elevator was dirty. Waffle batter was still out in breakfast area when we checked in at 8pm so we skipped breakfast the next morning.
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello Teresa,We apologize for the inconvenience you experienced during your stay. We appreciate your feedback and will use it to improve our services. Guest satisfaction is our top priority, and we hope to welcome you back for a more enjoyable experience.
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
20 Oct 2024 by Manager, Hotel Management
Hello Vanida,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to provide more details so we can address any concerns you may have. Your satisfaction is our top priority.
by A verified traveler
Posted 14 Oct 2024
I stay there each time I visit the mountains
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Rosa,We're delighted to hear that you choose to stay with us during your mountain visits. Your loyalty means a lot to us, and we look forward to welcoming you back on your next trip to the area.
