Ratings based on 978 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 18 Nov 2024
It needs maintenance. The lock on the door was broken, the lights over the bed did not work. The floor was dirty. However, the rest of the room was clean. The staff was helpful and said they would see that the lock and lights were fixed.
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi M,Thank you for your rating. We strive to ensure every guest has a positive experience, and your feedback is important to us. If there is anything we can do to improve, please feel free to let us know. Maz K.#Team6
by A verified traveler
Posted 17 Nov 2024
Loud ass residents outside my room talking and coughing and smoking all god damn night and at the crack of dawn...and then again at 9:30 am. I didnt sleep at all. The front desk placed me in a room next door to people that live at the hotel and believe the area in front of their room was their porch.
Comment from Hotel Management
18 Nov 2024 by Brand Experience Team, Hotel Management
Hi Matthew, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6
by A verified traveler
Posted 15 Nov 2024
homeless people around parking lot,one still something from inside my truck.(My bad,I leave the door unlocked for 5 minutes while i was checking out)
Comment from Hotel Management
15 Nov 2024 by Brand Experience Team, Hotel Management
Hi Carlos,We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused.Maz K.#Team6
by A verified traveler
Posted 14 Nov 2024
Multiple obvious long term stays felt like a low income apt complex.
Comment from Hotel Management
20 Nov 2024 by Nancy Y., Hotel Management
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6
by A verified traveler
Posted 8 Nov 2024
Staff
Comment from Hotel Management
15 Nov 2024 by Brand Experience Team, Hotel Management
Hi Katherine, Thanks for your review, we really appreciate the support. Lilith#Team6
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Brand Experience Team, Hotel Management
Hi Traveler,Thank you for the excellent review! Maz K.#Team6
by A verified traveler from lithia
Posted 2 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Brand Experience Team, Hotel Management
Hi Stephanie,Thank you for positively rating your stay!Lilith#Team6
by A verified traveler
Posted 31 Oct 2024
I was treated very nicely by a very helpful employee when I registered. Parking was very good, and the room was updated and nice - but: no table and not one chair? Very inconvenient for emailing and eating. Everything has to be done on my lap. Not good or comfortable that way.
Comment from Hotel Management
7 Nov 2024 by Brand Experience Team, Hotel Management
Hi Lorraine,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6
