Ratings based on 978 Verified Reviews
2.6 Room cleanliness
3.3 Service & staff
2.8 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Manager, Hotel Management
Hello Aaron Jacob, We appreciate you choosing to stay with us and hope you had an enjoyable visit overall. If there are any further details you would like to share about your experience, please feel free to get in touch with us directly. We value your insights and would love the opportunity to address any concerns you may have had.
by A verified traveler
Posted 17 Nov 2024
It was noisy
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Bruce, We apologize for any noise disturbances you experienced during your stay. Guest feedback helps us improve, and we'll look into ways to address this matter. Should you have any further concerns, we encourage you to reach out to our management team directly.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Yu,We are thrilled to hear that you had a wonderful experience at our hotel! We strive to provide top-notch service to all our guests and look forward to welcoming you back soon for another fantastic stay.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Ronald,We're delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back again soon for another excellent stay.
by A verified traveler
Posted 6 Nov 2024
Staff friendly. Toilet leaked, carpet and chair old and dirty, paint peeling, outlets not working, furniture old and raggedy.
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Patti, We appreciate your feedback and apologize for any inconveniences experienced during your stay. Your comments will be shared with our team for further review and improvement. Our dedicated staff aims to provide exceptional service, and we hope to welcome you back for a better experience in the future.
by A verified traveler
Posted 2 Nov 2024
This property is very tired. Carpets need cleaning, bathroom in sad shape. Microwave missing glass plate.
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Marsall,Thank you for sharing your feedback with us. We appreciate your comments and will forward them to our management team for further review. Your input helps us to improve our services for future guests.
by A verified traveler
Posted 21 Oct 2024
Our stay on this property was discusting and fulled with people that were rude and not sorry at all for our experiece. Found a bed bug alerted the manager who took there sweet time sending somemore rude and incompetent people to tell me were lieing and stupidthat what we didnt know what we were talking about
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Onto, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler from Henderson
Posted 2 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Manager, Hotel Management
Hello Jon-Daryl,We are delighted to hear that you had a wonderful stay with us! We appreciate you choosing our hotel and we hope to welcome you back again soon.
by A verified traveler
Posted 1 Oct 2024
I didbt like how im not able to know if a hotels pool is open or not. My family only picked Days Im because on Expedia app it said pool. . Which it was closed. Also on the Expedia app it said breakfast included. Which was a joke. Only ceral and coffee. I believe this is false adversitment.
Comment from Hotel Management
3 Oct 2024 by Manager, Hotel Management
Hello Alex, We apologize for any confusion regarding the pool availability and breakfast offerings. We recommend reaching out to our management team for further clarification on amenities mentioned on third-party booking sites. Your feedback is valuable to us as we strive to improve our guest's experience. Thank you for bringing this to our attention.
by A verified traveler
Posted 30 Sep 2024
No toilet paper in the bathroom. Stains on sheets from bed bugs being squished. We didn’t find any living bed bugs, nor dead ones, though.
Comment from Hotel Management
3 Oct 2024 by Manager, Hotel Management
Hello Isaac, We appreciate your feedback and apologize for any inconvenience this may have caused. Rest assured we take cleanliness and maintenance seriously. Your comments will be shared with our housekeeping team to ensure proper measures are taken moving forward. Your concerns are valuable for us to address with urgency.
