Ratings based on 971 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Kim, Hotel Management
We appreciate you taking the time to share your rating, and we hope to welcome you back in the future for a five-star experience.
by A verified traveler
Posted 11 Nov 2024
Nice area plenty of things to do
Comment from Hotel Management
11 Nov 2024 by Zakir Syed / Hotel Operations , Hotel Management
Thank you for staying with us! We're glad you enjoyed the area and found plenty to do. We hope to welcome you back for another great experience soon!
by A verified traveler
Posted 11 Nov 2024
Everything was amazing and the gentleman at the front desk was absolutely amazing and helpful
Comment from Hotel Management
11 Nov 2024 by Zakir Syed / Hotel Operations , Hotel Management
Thank you so much for the wonderful review! We're thrilled to hear everything was amazing, and that our front desk team could make your stay even better. We look forward to welcoming you back!
by A verified traveler
Posted 10 Nov 2024
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Comment from Hotel Management
10 Nov 2024 by Patricia, Hotel Management
Thank you for taking the time to give us a 5-star review. We look forward to seeing you again.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Patricia, Hotel Management
Thank you for taking the time to review our property! We look forward to welcoming you back for another great experience very soon.
by A verified traveler
Posted 8 Nov 2024
if you have trouble sleeping you can just enjoy at casino.
Comment from Hotel Management
8 Nov 2024 by Zakir Syed / Hotel Operations , Hotel Management
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you enjoyed your stay and had a great experience with us. Your feedback means a lot to our team.
by A verified traveler
Posted 4 Nov 2024
room 2224 smelled like an ash tray and had poor air conditioning. At 3am the sink started making weird sounds for an hour and made in impossible to sleep. when we went down to the front desk in the morning to tell them all this they seemed insulted and said we should have called for maintenance to come up and fix it. which would have taken 30mintues to get there and then say there was nothing they could do at 3am. Next time I'm staying at the Sheriton across the street
Comment from Hotel Management
4 Nov 2024 by Zakir Syed / Hotel Operations , Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay. I apologize sincerely for the issues you encountered, from the room’s odor and air conditioning to the unexpected noise from the sink. Your experience was far from the high standard we aim to provide our guests, and I regret the disruption it caused to your rest.I’m also sorry for the response you received when you shared your concerns. We should have handled the situation with greater empathy and provided a more helpful solution. Please know we are reviewing these matters with our team to prevent similar occurrences and to improve our service for future stays.We value your feedback and would be grateful for the opportunity to restore your confidence in us. Please feel free to reach out directly if there’s anything we can do to make it right.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Kim, Hotel Management
Thank you for your 5-star review, Samantha! We value your feedback and can’t wait to welcome you again!
by A verified traveler
Posted 27 Oct 2024
Friendly check in. Nice staff
Comment from Hotel Management
27 Oct 2024 by Zakir Syed / Hotel Operations , Hotel Management
Thank you for your kind feedback! We're delighted to hear you enjoyed a smooth check-in and friendly service. Looking forward to welcoming you back soon!
