Ratings based on 401 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Well taken care of, reasonably priced, location suited my trip
Comment from Hotel Management
24 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Jay, Thank you for taking the time to tell us about your stay at the Red Roof Inn Dahlgren - Naval Base. I'm thrilled to read that you were pleased with the value to price ratio and the convenience of the location, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Bryan, for taking the time to write a review of your stay at the Red Roof Inn Dahlgren - Naval Base. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Hello Edgardo,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN DAHLGREN - NAVAL BASE and I appreciate your 4/5 score following your stay. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Barbara, for taking the time to write a review of your stay at the Red Roof Inn Dahlgren - Naval Base. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 4 Nov 2024
The place was so bad that I don't want to leave a comment...
Comment from Hotel Management
18 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Dear Santos,Thank you for telling us about your recent visit at RED ROOF INN DAHLGREN - NAVAL BASE. I was disappointed to read that your expectation was less than ideal. In the future, please consider adding additional comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Nov 2024
by A verified traveler
Posted 19 Oct 2024
This place is very filthy,,,, they need to do better.
Comment from Hotel Management
29 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Flore,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Dahlgren - Naval Base. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncleanliness of the property. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Oniel RediResponse Specialist, Hotel Management
Hi Stephen,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the Red Roof Inn Dahlgren - Naval Base. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Tina. The staff at the RED ROOF INN DAHLGREN - NAVAL BASE and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Oct 2024
To start off, I was not expecting the Grand Marque of Hotels when i booked this property, I did book on short notice . That being said! This property show's it age, Exit doors to the rear of the hotel at bottom of the stairs propped open with rocks, the room was adequate however, the floor in the bathroom the tiles are coming up, the phone would not stay plugged in to call front desk, the electrical sockets would not hold the plug for the phone chargers the Wall AC/Heating unit runs constantly the room was either a freezer or a Sauna very little adjustment.
On Friday night Saturday morning police were called to remove a guest that was causing issues arguing and yelling this went on from 11pm until 3am saturday morning when he was removed by police officers. constant noise from doors being shut and people just talking in the hall (Thin walls). A bright side was that the Staff was polite and courteous. The area has promise and is being built up this hotel needs an upgrade.
Comment from Hotel Management
21 Oct 2024 by Oshane RediResponse Specialist, Hotel Management
Dear Christopher,We are sorry to hear your recent experience at the RED ROOF INN DAHLGREN - NAVAL BASE did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
