Ratings based on 589 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Surrounded by gas stations
Comment from Hotel Management
22 Nov 2024 by Brand Experience Team, Hotel Management
Hi Wolfgang,Many thanks once again, and we look forward to your next visit. Maz K.#Team6
by A verified traveler
Posted 18 Nov 2024
Staff was very helpful and friendly. Room towels had stains, room lacked amenities, and room door had an imperfect seal.
Comment from Hotel Management
19 Nov 2024 by Brand Experience Team, Hotel Management
Hi Rick,We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations.Maz K.#Team6
by A verified traveler
Posted 17 Nov 2024
Ok for night stay. Off the freway, clean but no frills.
by A verified traveler
Posted 15 Nov 2024
I didn’t like the fact that there was only one wash cloth, and no hand towel
by A verified traveler
Posted 15 Nov 2024
All you want is cleanliness, comfort and safety. They provide all 3.
by A verified traveler
Posted 7 Nov 2024
The room was dirty, hair on the back of the toilet, dirty spots on the floor. Stains on the bedding. The towels didn't look great either which made me decide not to take a shower. We were in a non-smoking room and it smelled like smoke in there. Mini fridge didn't look clean inside, wasn't sure if it was rust or mold. Didn't want to find out.
Comment from Hotel Management
8 Nov 2024 by Brand Experience Team, Hotel Management
Hi Thea, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them. Natalie #team5
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Brand Experience Team, Hotel Management
Hi Xochilt, Thank you for the 5-star rating! Natalie #Team6
by A verified traveler from Royal oaks
Posted 30 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Brand Experience Team, Hotel Management
Hi Kristy,Thank you for the excellent review! Maz K.#Team6
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Brand Experience Team, Hotel Management
Hi Claudia,We extend our sincerest apologies for any inconvenience caused.Maz K.#Team6
