Ratings based on 606 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jan 2025
The staff was nice and the room was good.
Comment from Hotel Management
14 Jan 2025 by Nancy Y., Hotel Management
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6
by A verified traveler
Posted 7 Jan 2025
We had to switch to different rooms as the first assigned one was that the lights were out of order, and the second one were sinker leaking.
Comment from Hotel Management
8 Jan 2025 by Brand Experience Team, Hotel Management
Hi Bao,Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6
by A verified traveler
Posted 30 Dec 2024
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Comment from Hotel Management
31 Dec 2024 by Brand Experience Team, Hotel Management
Hi Elizabeth, Thank you for the 5-star rating! Natalie #Team6
by A verified traveler
Posted 26 Dec 2024
Good hotel
Comment from Hotel Management
27 Dec 2024 by Brand Experience Team, Hotel Management
Hi Mark,Thank you for the amazing review!Maz K.#Team6
by A verified traveler
Posted 21 Dec 2024
This time was ok 👍
Comment from Hotel Management
24 Dec 2024 by Brand Experience Team, Hotel Management
Hi Claudia, Wow, we are incredibly grateful for your amazing 5-star review! Hearing about your positive experience during your recent visit has truly made our day. At Motel 6, we strive to provide the best guest experience, and your feedback confirms that we are heading in the right direction. If there is anything more we can do to enhance your experience, please do not hesitate to reach out. Your support means the world to us, and we cannot wait to have the opportunity to serve you again soon! Natalie #team6
by A verified traveler
Posted 9 Dec 2024
Extremely dirty. Saw hai on pillow upon checking. Mold on bathroom soap dish. Dirty bathroom floor. Laundry machine did not work. Property manager gave hard time. Towels were dirty and worn out. We were three and gave only two towels. Upon complaint they said we can leave and look for another place. It was late at night. We decided to stay. Bathroom toilet bowl dirty. I asked to come and clean, they asked us to clean by ourselves. They gave cleaner and dirty looking nepkin to me to clean by myself.
Comment from Hotel Management
10 Dec 2024 by Nancy Y., Hotel Management
We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations. We would like to get a better understanding of the concerns you have so that we can promptly address them. Please do not hesitate to contact us at your earliest convenience. Your feedback is of great value to us as we continuously work towards enhancing our offerings and providing the best possible customer experience. Once again, we apologize for any inconvenience this may have caused. We sincerely hope to make amends and earn back your trust.Nancy Y.#Team6
by A verified traveler
Posted 9 Dec 2024
The towels were old and dirty. There were cochroachs in the bathroom. I did use some towels after i showered and left them on the bathroom floor thinking they would take them and give me clean one, but they picked them up and folded them up and put them on the counter.
Comment from Hotel Management
10 Dec 2024 by Nancy Y., Hotel Management
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
by A verified traveler
Posted 7 Dec 2024
The staff was really helpful. However, around 6 am there was a lot of noise from a group of men just talking. Then again around 8 am with construction noises.
Comment from Hotel Management
13 Dec 2024 by Nancy Y., Hotel Management
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
by A verified traveler
Posted 7 Dec 2024
by A verified traveler
Posted 2 Dec 2024
Thicker blankets would be better. Other than that, the beds are very comfortable and the pillows are awesome
Comment from Hotel Management
3 Dec 2024 by Brand Experience Team, Hotel Management
Hi Xochilt, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6
