Ratings based on 139 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jul 2021
The facility was clsed and had been for several weeks due to a bsd fire. Expedia should not have had it on offer. Owners erre very helpful and distraught that a booking had been made.
by A verified traveler
Posted 29 Oct 2020 on Hotels
The room had bad smell
Comment from Hotel Management
29 Oct 2020 by Michael, Hotel Management
sorry, we will correct problem. thank you for let us know.
by A verified traveler
Posted 19 Sep 2020 on Hotels
Comment from Hotel Management
23 Sep 2020 by Michael, Hotel Management
sorry Ron .any ploblem with room?
by A verified traveler from Toronto
Posted 13 Sep 2020
The management was very nice, but the multiple crickets that I found in the room were so creepy. Could not sleep at all.
Comment from Hotel Management
29 Oct 2020 by Michael, Hotel Management
we correct the problem.
by A verified traveler from Toronto
Posted 6 Sep 2020
Its okay for one night. We like the adjoining rooms plus the easy access to the car.
Comment from Hotel Management
29 Oct 2020 by Michael, Hotel Management
thank you..
by A verified traveler
Posted 31 Aug 2020
by A verified traveler from Mississauga
Posted 22 Aug 2020
Very nice people. Clean room. Easy parking. Beds were extremely comfortable.
by A verified traveler
Posted 19 Aug 2020 on Hotels
by A verified traveler from Richmond Hill
Posted 18 Aug 2020
Good location,Clean and comfortable beds,friendly staff
by A verified traveler
NEVER AGAIN!!
Posted 14 Aug 2020 on HotelsThis is the worst place I have ever stayed. From the pungent musty smell that is in everything and is everywhere including the pillows and bedding. Not a single lamp worked in the room, only the bright overhead light worked. Bathroom was another disaster....the toilet moved every time you used it. Not to mention the crack in the toilet tank. Spiders and cobwebs in the bathroom, plus the door didn't close. Hope you are not looking to wind down with a little tv, as you only get maybe 4 English channels. Not a very responsive hotel as I had messaged them 4 days before we arrived and never heard back from them. This place is run down, poorly managed and just not worth $150 a night. Just so you know, I never leave a bad review unless it is the truth and others should know about it. Go somewhere else. SERIOUSLY!!!
Comment from Hotel Management
14 Aug 2020 by Michael, Hotel Management
We're extremely sorry for your experience here at the Sutton Park Inn.
You most likely didn't have the Roger's cable box on.
If you had come and addressed these issues with the front desk we would have been able to put you in another room or at least helped resolve any issues.
Thank you for taking the time to write this review.
