Ratings based on 182 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Nov 2024
Hotel was fine. Kimberley made me a little nervous, worried about crime.
by A verified traveler
Posted 27 Sep 2024 on Hotels
Rooms were okay, but service was poor. Housekeeping only cleaned the room once. Didnt sweep the floor or clean the cups glasses. Only left 2 towels, whilst the room was a double room housing 4 people.
While dining at the reataurant, the chicken was still raw when served. That after we waited more than an hour for our food, without any indication from the waiters that there will be delays. At check out the staff member had the nerve to acuse me of not paying my restaurant bill, which was not true as I paid the bill after dining even though the kids were served raw chicken.
This speaks to the overall poor management of the facility. I will not stay at this establishment again and will not recommend it to anyone. Very disappointed.
Comment from Hotel Management
4 Nov 2024 by Michele , Hotel Management
Good Day AT, Thank you for bring the below to our attention. We apologize for the inconvenience caused during your stay. We are aware that this would have been terribly frustrating. We are looking into the concerns raised and we hope that with training our associates that we able to improve our service standards and exceed our guest expectations. Kind RegardsMichele Muller
by A verified traveler
Posted 13 Sep 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Megan Williams , Hotel Management
Dear Mike Thank you so much for taking the time to give us feedback on your stay. We hope to welcome you back soon. Kind RegardsMegan Williams
by A verified traveler
Posted 31 Aug 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Megan Williams , Hotel Management
Dear Kabelo Thank you so much for choosing to stay with us. We are very happy that you enjoyed your stay
by A verified traveler
Posted 17 Aug 2024 on Hotels
Comment from Hotel Management
25 Sep 2024 by Megan Williams , Hotel Management
Dear Kabelo Trust you are doing well. Thank you for choosing to stay with us. We are very happy that you chose to stay with us. We hope to see you soon.
by A verified traveler
Posted 18 Jun 2024 on Hotels
by A verified traveler
Posted 5 Jun 2024 on Hotels
by A verified traveler
Posted 5 May 2024 on Hotels
by A verified traveler
Posted 4 May 2024 on Hotels
by A verified traveler
Posted 26 Apr 2024 on Hotels
