Ratings based on 615 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Absolutely Devine!
Comment from Hotel Management
29 Oct 2024 by Tom Randles , Hotel Management
Good morning Carole Ann, Thank you for sharing such wonderful feedback.
by A verified traveler
Posted 11 Oct 2024
This was an extremely quaint hotel within 1/3 of a mile of the little village of Killarney. Very walkable and very charming when entering the property. We stayed in the suite which was a nice 600 square-foot unit. The only recommendation I would make on it is a new mattress and new carpeting. Otherwise it was a very charming suite. The front desk manager, Justin, was extremely friendly and helpful. He really made our stay even better. We would definitely stay here again.
Comment from Hotel Management
13 Oct 2024 by Tom Randles , Hotel Management
Good afternoon John, Thank you for sharing such a wonderful review. I am delighted that your stay was such an enjoyable one. I will be sure to pass on your compliments to Justin.
by A verified traveler from Aurora
Posted 3 Oct 2024
Pulling up to the hotel was positive as was the reception desk who checked us in. When we pulled up to the Townhouse we were optimistic. But after opening the door we were greeted with a big stain in the carpet in front of stairs. Overall the carpet throughout was in bad shape. The room was a good size, generally clean, but the bathroom was an issue. Garbage was not emptied and the shower/bath was in serious need to refreshing. The caulking was full of mold and the panels around the tub had water damage. After using the shower, the problem was obvious. Everything leaked, the floor was soaked and water would run down and soak everything. Bed was comfortable, room was quiet. Lastly, we were told we had access to all the hotels facilities — however the hotel was a 5-7 minute walk down the street. So while we could use the facilities, it was impractical to do so. Over promised - Underdelivered.
Comment from Hotel Management
13 Oct 2024 by Tom Randles , Hotel Management
Good afternoon William, Thank you for sharing your feedback with us. My apologies that your stay in our Townhouse was not entirely satisfactory. I will speak with the team to address the concerns you have raised as a matter of urgency.
by A verified traveler
Posted 22 Sep 2024
Staff were super helpful
Comment from Hotel Management
13 Oct 2024 by Tom Randles , Hotel Management
Good afternoon Micheal, Thank you for sharing your experience with us. I am delighted to see that the team made such a positive impact on you.
by A verified traveler
Posted 17 Sep 2024
Lovely property in a great location. Highly recommend staying here!
Would suggest they have a little more staff on in the front patio when there are groups coming in, but was still a fantastic stay.!
Comment from Hotel Management
22 Sep 2024 by Tom Randles , Hotel Management
good afternoon Carrie, Thank you for sharing your experience with us.
by A verified traveler
Posted 13 Sep 2024
The Randles is a terrific mix of old style elegance combined with all the modern amenities. The rooms are clean & tidy. It's a short walk to shopping, attractions & restaurants. The staff were most helpful & welcoming.
Comment from Hotel Management
16 Sep 2024 by Tom Randles , Hotel Management
Good afternoon Martin, Thank you for sharing such wonderful feedback with us. I hope we have the opportunity to welcome you back very soon.
by A verified traveler
Posted 8 Sep 2024
The property was lovely, however upon check in we were greeted by a semi unfriendly gentleman from California with an Irish accent. He seemed upset that we were unhappy with the room and talked at my mother telling her it was her fault the room was booked incorrectly. My Son slept on the floor that night. The room was nice but had many stains all over the rugs.
Comment from Hotel Management
13 Sep 2024 by Tom Randles , Hotel Management
Good afternoon Caitlin, My apologies if you felt the team were unhelpful. It appears the incorrect room type was booked for you either by expedia or your travel agent As the hotel was fully booked we were unable to accommodate you in a larger room on the first night. I am happy to see Justin was able to arrange a larger room for the remainder of your stay.
by A verified traveler
Posted 6 Sep 2024
Great spot quick walk to everything. Enjoyed are stay.
Comment from Hotel Management
13 Sep 2024 by Tom Randles , Hotel Management
Good afternoon Jeff, Thank you for your wonderful feedback. I hope we have the opportunity to welcome you back very soon.
by A verified traveler
Posted 28 Aug 2024
Be aware of a few steps to an elevator.
Comment from Hotel Management
2 Sep 2024 by Tom Randles , Hotel Management
Good afternoon William, Thank you for sharing your feedback with us.
by A verified traveler
Posted 25 Aug 2024
Beautiful common areas. Very relaxing to sit and have drinks in the evenings. Nice room. A little warm but you can open windows. Really well renovated bathroom with large rainfall head shower. Good location for walking to town. Handy parking. Overall good stay. Only dropped star as found pricing a bit high this time around but it was August.
Comment from Hotel Management
25 Aug 2024 by Tom Randles , Hotel Management
Good afternoon Elaine, Thank you for your complimentary review. I hope we have the opportunity to welcome you back soon.
