Ratings based on 7 Verified Reviews
4.0 Room cleanliness
4.6 Service & staff
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by General Manager, Hotel Management
Dear, Luis! Thanks a ton for the awesome rating! We're so glad you enjoyed your stay at Quality Inn & Suites Kilgore-Longview. Can’t wait to welcome you back next time you're in town—come see us again soon! Safe travels!
by A verified traveler
Posted 19 Oct 2024
Check in staff was friendly and informative. Bathroom was terrible, urine on the toilet, pubic hair in the tub and someone else’s hair on the bathroom floor. It was apparent wasn’t cleaned before. Then all night there was banging and stomping in the rooms above. Would sleep in my car the next time.
Comment from Hotel Management
21 Oct 2024 by Management, Hotel Management
Dear guest,We are really sorry to hear about your experience – that's definitely not the standard we aim for. I'll make sure to address the cleanliness issue with our housekeeping team ASAP. As for the noise, we totally get how frustrating that can be, and we'll look into better ways to manage that. I hope you'll give us another shot in the future. Safe travels!
by A verified traveler
Posted 15 Oct 2024
Just amazing
Comment from Hotel Management
16 Oct 2024 by Management Team, Hotel Management
We're thrilled to hear you had an amazing stay with us at Quality Inn & Suites Kilgore-Longview. Thank you so much for the 5-star love! It was great having you, and we hope to see you again soon for another awesome visit!
by A verified traveler
Posted 11 Oct 2024
They didn't have carpets on the floor which I loved. Carpets are germ/dirt collectors. I would stay there again.
Comment from Hotel Management
11 Oct 2024 by Management Team, Hotel Management
Hello Tommie Ann! Thanks so much for your kind words! We’re really glad you enjoyed your stay and loved the no-carpet vibe. We totally agree—clean floors make a big difference! We can’t wait to welcome you back next time! Safe travels!
by A verified traveler
Posted 8 Oct 2024
The staff was very friendly, If I had a negative it would be the breakfast. the orange juice was watered down and there was not a lot to choose from. The same breakfast every morning. We were not allowed to take our breakfast back to our room. There was remodeling taking place and at times was noisy. Other than that our stay was pleasant. The bed was comfortable and the room was clean.
Comment from Hotel Management
8 Oct 2024 by Management, Hotel Management
We're glad to hear that you found our staff friendly, your bed comfortable, and your room clean. We apologize for the inconveniences you experienced during your stay, particularly with breakfast and the remodeling noise. We're always working to improve our guest experience, and we'll take your comments into account as we make future improvements. Your feedback on the breakfast options is especially valuable, and we'll look into ways to enhance variety and quality. We hope you'll consider staying with us again in the future!
by A verified traveler
Posted 11 Sep 2024
Cozy and excellent
Comment from Hotel Management
12 Sep 2024 by Management, Hotel Management
Dear valued guest,Thank you so much for your kind words! We’re thrilled to hear that you had an excellent stay with us. At our hotel, we take great pride in offering cozy, comfortable rooms that are perfect for every kind of traveler, whether on vacation, business, or a leisure getaway. Your satisfaction is our top priority, and we are committed to ensuring that every guest enjoys a seamless and memorable experience.We look forward to welcoming you back soon for another exceptional stay!
by A verified traveler
Posted 21 Jul 2024
Comment from Hotel Management
11 Aug 2024 by GM, Hotel Management
Dear Cris, Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
