Ratings based on 1,016 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Jennifer! We hope to host you again in the future!
by A verified traveler
Posted 10 Nov 2024
The beach was in your backyard. I’ve seen multiple turtles. There’s a cute delicious deli on the property. Away from the busy areas but close enough for a short drive. Just a perfect getaway
Comment from Hotel Management
12 Nov 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Sandra! We hope to host you again in the future!
by A verified traveler
Posted 6 Nov 2024
No thanks, will not be going back
Comment from Hotel Management
7 Nov 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your review, Terry! We are sorry to hear your stay did not meet your expectations. We hope for the opportunity to provide you with a better experience in the future!
by A verified traveler
Posted 28 Oct 2024
Beautiful property. Great for families. Beautiful sunsets every evening.
Comment from Hotel Management
29 Oct 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Amanda. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 23 Oct 2024
Highly recommend staying here. Super clean, friendly staff and just far enough away that it’s not “in town” but is just a 5 minute drive to whatever you may need.
The beach area you can walk up and down for at least a mile and get away from other people if you want more seclusion. Definitely coming back!
Comment from Hotel Management
24 Oct 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Jazzmine. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler from Fresno
Posted 20 Oct 2024
Needs to be updated, rug worn out and dirty. Sliding door hard to use.
Comment from Hotel Management
22 Oct 2024 by Vacasa Review Team, Hotel Management
Thank you for your feedback, Michael. We appreciate you taking the time to share your concerns with us and apologize for missing the mark this time. Our local team has been made aware and we will focus on these points as areas to improve the experiences we provide. We hope for the opportunity to better impress you in the future!
by A verified traveler
Posted 18 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Mathew! We hope to host you again in the future!
by A verified traveler
Posted 6 Oct 2024
I loved that this was a bit more secluded than the dense condo areas, yet still central to all of the activities we wanted to do. Would definitely stay there again
Comment from Hotel Management
10 Oct 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Patricia. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 28 Sep 2024
Our second stay at Sugar Beach Resort. It’s not a 5 star resort but we’re not 5 star people. The place has everything we need, and all of the amenities!
When we return to Maui next year, Sugar Beach will be our home.
Comment from Hotel Management
3 Oct 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Robert. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 9 Sep 2024
The location was desirable, parking great, ground pretty well kept , beach was nice. We stayed in a unit that had not been updated,, it was carpeted with stains etc, if you leave ac turned up when you left, bad Oder when you returned, the toilet needed to be replaced, broken floor tile need replaced it was just overall well below average in appearance and upkeep, I’ll possibly stay at the complex again, but never in that unit again! I think Expedia owes it to their customers to not let units like this be in their inventory pool, after all the payment was made to Expedia not the condo owner
Comment from Hotel Management
13 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for your feedback, Sheila. We appreciate you taking the time to share your concerns with us and apologize for missing the mark this time. Our local team has been made aware and we will focus on these points as areas to improve the experiences we provide. We hope for the opportunity to better impress you in the future!
