Ratings based on 1,005 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Our second stay at Sugar Beach Resort. It’s not a 5 star resort but we’re not 5 star people. The place has everything we need, and all of the amenities!
When we return to Maui next year, Sugar Beach will be our home.
by A verified traveler
Posted 9 Sep 2024
The location was desirable, parking great, ground pretty well kept , beach was nice. We stayed in a unit that had not been updated,, it was carpeted with stains etc, if you leave ac turned up when you left, bad Oder when you returned, the toilet needed to be replaced, broken floor tile need replaced it was just overall well below average in appearance and upkeep, I’ll possibly stay at the complex again, but never in that unit again! I think Expedia owes it to their customers to not let units like this be in their inventory pool, after all the payment was made to Expedia not the condo owner
Comment from Hotel Management
13 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for your feedback, Sheila. We appreciate you taking the time to share your concerns with us and apologize for missing the mark this time. Our local team has been made aware and we will focus on these points as areas to improve the experiences we provide. We hope for the opportunity to better impress you in the future!
by A verified traveler
Posted 6 Sep 2024
Excellent location. Condo was excellent as well
Comment from Hotel Management
13 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for your feedback, Regi. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 2 Sep 2024
Property was very clean the ocean view was excellent I must say I'm not really used to checking in with two different hosts that is a first for me I probably wouldn't like to do that again but I understand why they do it but it was easy there was no hangups so I would recommend this to other people
Comment from Hotel Management
6 Sep 2024 by Vacasa Reviews Team , Hotel Management
Thank you for your feedback, Jason. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 27 Aug 2024
nice place!
Comment from Hotel Management
29 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Rebecca. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler from Bothell
Posted 24 Aug 2024
My 4th stay here. A bit dated but love it all the same!
Comment from Hotel Management
29 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Andrea. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 21 Aug 2024
It is a nice property right on the water. Just dated and needed some repairs.
Comment from Hotel Management
22 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Tory. We are thrilled to hear that you had an enjoyable visit. We appreciate your feedback to continue improving our service and hope to host you again in the future!
by A verified traveler
Posted 11 Aug 2024
Comment from Hotel Management
16 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for rating your stay, Melanie! We hope to host you again in the future!
by A verified traveler
Posted 28 Jul 2024
Great place!! Will be back!’
Comment from Hotel Management
1 Aug 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Juan. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
by A verified traveler
Posted 27 Jul 2024
We loved our stay at the condo. Beautiful front ocean view and the condo was nice and clean.
Lots of amenities. Definitely recommended.
Comment from Hotel Management
27 Jul 2024 by Vacasa Reviews Team, Hotel Management
Thank you for your feedback, Hugo. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!
