Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
I really enjoyed the restaurants at this property. The food was amazing and the service was very good. I will stay here again just because of that.
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 21 Dec 2024
Awesome beach. Fun snorkeling.
by A verified traveler
Posted 17 Dec 2024
by A verified traveler
Posted 17 Dec 2024
Excellent place for family with kids
Comment from Hotel Management
18 Dec 2024 by General Manager, Hotel Management
Aloha Biao, We are happy to hear that we could provide a fun experience for you and your family during your time with us. It was a pleasure having you, and we look forward to welcoming you back for another memorable experience!Mahalo,Wendle Lesher,General Manager
by A verified traveler
Posted 13 Dec 2024
Had a fantastic time with family for 4 days - great facilities, amazing ocean view room, pools and access to the beach
Comment from Hotel Management
14 Dec 2024 by General Manager, Hotel Management
Aloha Suraj,Mahalo for sharing your experience. It’s wonderful to know that your time spent with family was marked by the stunning views and luxurious accommodations Creating a memorable experience for our guests is a priority, and your feedback is appreciated as it helps ensure each visit exceeds expectations. We look forward to welcoming you back soon for another unforgettable stay at Grand Wailea, A Waldorf Astoria Resort.Mahalo,Wendle Lesher,General Manager
by A verified traveler
Posted 11 Dec 2024
Its a beautiful property. They literally try to nickel and dime you to death. With various fees $65/night parking, and poor food. I meam how is a breakfast buffet worth over $50 a person. Beds were very uncomfortable. Overall the resort was clean and beautiful. If you want to visit stay a night and go somewhere else.
Comment from Hotel Management
12 Dec 2024 by General Manager, Hotel Management
Aloha Justin,Thank you for being our guest recently. While we appreciate you mentioning our idyllic setting, we regret your disappointment with your overall experience. Your feedback about our cuisine and accommodations will be shared with our internal team to ensure any opportunity for improvement is seized. Additionally, please know parking fees have become an industry standard, and our prices are appropriate for our area. However, we understand how this impacted your stay and welcome any feedback or suggestions for ways we can elevate our guest experience further. It is our hope that you will give us another chance to welcome you back and change your perceptions.Mahalo,Wendle Lesher,General Manager
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 9 Dec 2024
Property is absolutely beautiful had a really good time during our stay. However, rooms were not properly clean. Our cabinets were filled with half eaten snacks from a previous stay, contacted the front desk, they sent someone to clean once when I was showering, and then forgot about it.
Next day cleaning staff left a cleaning rag in our room that just stayed there for our entire stay.
Comment from Hotel Management
10 Dec 2024 by General Manager, Hotel Management
Aloha Gottfreid,Thank you for staying with us and highlighting our beautiful grounds. However, we are disappointed you had concerns about the cleanliness of our accommodations. We will review your comments with housekeeping, correct any issues, and work to ensure we do a better job in the future. It was a pleasure having you join us, and should your adventures bring you back to the area, we hope you will consider returning.Mahalo,Wendle Lesher,General Manager
by A verified traveler
Posted 8 Dec 2024
Despite this being probably the best piece of property on the island, the owners have really not put the effort into maintaining it. Stairwells show signs of not being cleaned in many months or longer - we saw dead lizards, cigarette butts, and a bulld of of various garbage. Pool decks are overly slippery and unsafe. Pool water is dirty and not maintained you will get a rash. Their water elevator has not worked in years and according to staff they are not in any hurry to fix it. Areas around hot tubs get littered with empty cups and beer cans making it unsafe for children. All food options are over the top expensive. After the first day we would walk to other resorts nearby or the market across the street to eat. Hotel is very short staffed so if you call the front desk the phone just rings for a very long time, plus very long waits to check in or out. House keeping works limit hours which may not be convenient if you have a baby that needs to nap.
Comment from Hotel Management
10 Dec 2024 by General Manager, Hotel Management
Aloha Allan,Thank you for bringing this to our attention. We sincerely apologize for your poor experience with us. This is far below the standard we aim to provide, and we will address your concerns with our team to ensure improvements. We hope you consider returning in the future for a better stay.Mahalo,Wendle Lesher,General Manager
