4/10 Poor
Andra Baum, Lewisville
Traveled with family
Nov 18, 2024
Disliked: Cleanliness, property conditions & facilities
This property was quite a disappointment. Our room was so dusty, clearly not cleaned recently. The safe battery was out and the mini fridge did not work and had to be replaced. Our hand soap was never replaced. Our room was not cleaned until late afternoon which was frustrating. At the pool, cups with alcohol were everywhere around the pools and hot tubs. This is extreme negligence since there were kids everywhere. The staff was not friendly and we were not greeted with a lei or guava drink or any of the perks one would expect at a 5 star resort. I truly do not know how this resort is rated 5 stars. There were no included beach chairs which were advertised when we booked. Rather, they offered mere Tommy Bahama folding chairs which were all signed out before 9 am everyday. They had maybe 20 or so of these chairs on the beach which is insane based on how gigantic this resort is. I highly advise splurging the extra money for the Four Seasons, for that is a true 5 star resort. The best part was that the pools were heated and the location was great but besides that it is a very overrated resort.
Andra Baum
Stayed 7 nights in Nov 2024