Ratings based on 267 Verified Reviews
3.9 Room cleanliness
3.6 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
It’s worth the price i paid
by A verified traveler
Posted 14 Dec 2024
Loved the stay, walked everywhere!!
Comment from Hotel Management
17 Dec 2024 by Castle Vacation Rental Hawaii Team, Hotel Management
Aloha John, we are so happy to hear you loved your stay and enjoyed walking around! Hope to have you back soon for another great experience!
by A verified traveler
Posted 2 Dec 2024
Rooms were clean and adequately stocked . Location is great but Parking instructions were not clear prior to checkin
Comment from Hotel Management
3 Dec 2024 by Castle Vacation Rental Hawaii Team, Hotel Management
Aloha! Thank you for your feedback! We're glad you enjoyed the clean rooms and great location. We apologize for any confusion with the parking instructions and will work on making them clearer for future guests. Mahalo for sharing!
by A verified traveler
Posted 29 Nov 2024
Castle is a property management company which has units they rent out. I picked a garden view because I thought it would be peaceful and beautiful. But no! They lied and gave me a view of the parking structure. I wouldn't mind if that's what I picked, but don't lie!!! I wouldn't mibd except the parking structure completely dominated the whole view from the condo.
Comment from Hotel Management
17 Dec 2024 by Castle Vacation Rental Hawaii Team, Hotel Management
Aloha Diana, thanks for your feedback. We’re really sorry to hear that the garden view didn’t meet your expectations and instead, you were faced with the parking structure. We understand how important it is to get the view you’re hoping for, and we apologize for the mix-up. We’ll make sure to review this for future guests.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Castle Vacation Rental Hawaii Team, Hotel Management
Aloha Kylie, thank you for your rating. We hope to welcome you back soon! Mahalo,
by A verified traveler
Posted 3 Nov 2024
Nice apartment in beautiful area. Good for families
Comment from Hotel Management
23 Nov 2024 by Castle Vacation Rental Hawaii Team, Hotel Management
Aloha Sylwia, Mahalo for your great review! We hope to welcome you back soon! Mahalo,
by A verified traveler from Kirkland
Posted 1 Nov 2024
This property is outdated and poorly maintained. The room we stayed in was extremely small, with barely enough space to open a suitcase. These are condo buildings where individual owners rent out different units, so the experience varies widely. While I’ve heard some condos here are spacious and in better condition, most units are old and run-down. If there’s limited information or photos available for the specific condo you're considering, it’s likely to be one of the bad one. Additionally, Expedia does not honor its 24-hour cancellation policy for this property, and it misleadingly lists it as a 3.5-star hotel instead of a condo-style apartment building, which feels like a misrepresentation.
Comment from Hotel Management
26 Nov 2024 by Castle Vacation Rental Hawaii Team, Hotel Management
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. As the units are individually owned, the quality can vary, and we recommend reviewing the details and photos for the specific unit before booking. Regarding the cancellation policy, please note that this property is non-refundable, and this information is provided during the booking process. We appreciate your insights and hope to have the opportunity to offer you a better experience in the future.
by A verified traveler from Claremont
Posted 25 Oct 2024
Great location and every detail about kitchen was new.
Comment from Hotel Management
23 Nov 2024 by Castle Vacation Rental Hawaii Team, Hotel Management
Aloha Yvonne, Mahalo for your great review! We hope to welcome you back soon! Mahalo,
by A verified traveler
Posted 23 Oct 2024
Overall, very good! A few issues but did not distract from our vacation. I had to prompt the staff online to get my check-in password/ instructions and my check out instructions. There were quite a few beetles in the room daily- and we did not keep food in the space. Not a big deal, for being in a tropical climate. Someone afraid of bugs may have an issue. Parking was easy, the room was clean, and spacious. Nice to have two large bathrooms. It was a nice space for us to enjoy Maui. 4 out 5 stars.
Comment from Hotel Management
23 Nov 2024 by Castle Vacation Rental Hawaii Team, Hotel Management
Mahalo for your thoughtful review! We’re so glad to hear that overall, you had a great stay and enjoyed your time in Maui. We apologize for the delay in getting your check-in instructions, and we’ll make sure to streamline that process for future guests. Thank you again for staying with us, and we hope to welcome you back soon!
by A verified traveler
Posted 17 Oct 2024
My brother also booked at the same complex. While my unit was old with dirty carpet and old and worn out furniture, 1 queen bedroom and 1 very small bath his unit was more modern with 1 king bed, and 2 bathrooms. We both paid exactly the same price.
Comment from Hotel Management
26 Nov 2024 by Castle Vacation Rental Hawaii Team, Hotel Management
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet expectations. As the units are individually owned, their condition and amenities can vary. We appreciate your comments and will look into ways to ensure more consistency for future guests. We hope to provide a better experience next time.
