Ratings based on 996 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Staff and location were excellent. A great beach was across the street and restaurants/ice cream/bakery/conveniences were all very close by. The staff was very welcoming and helpful, from front desk to grounds workers.
Our room was quite dirty on check in, floors probably needed another very good mopping. Our floor was also in desperate need for an upgrade, it was clear that it had had significant water damage in the past and needed replacing as it was lifting. The kitchen supplies also could have used some attention, very limited cutlery or dishware, more appropriate for 2 people (suite was for 4 ppl) and you had to pay for additional dishwashing detergent. The suite could be a good one, but does need upgrades a good cleaning and way more supplies.
by A verified traveler
Posted 16 Sep 2024
Room we had was to small we thought it had a kitchen but it didn’t read the description very carefully
Comment from Hotel Management
16 Sep 2024 by Terry, Hotel Management
Mahalo for staying with us Frank and hope you enjoyed your time on Maui
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Terry, Hotel Management
Mahalo for staying with us Jessica and hope you enjoyed Maui.
by A verified traveler
Posted 4 Sep 2024
It was nice to have 2 full bathrooms and the room was big. However when I checked in the sink was filthy and clogged up there was ants everywhere the AC was to weak to cool the unit. Then come to find out we have to take out our own trash which isn’t even told to us it’s a little notice on a small card from housekeeping and housekeeping service is every 7 days here. On the Expedia information it says the front desk is open 24 hours which isn’t true it’s only open from 8am to 10pm.
Comment from Hotel Management
4 Sep 2024 by Terry, Hotel Management
We sincerely apologize for the sink issue and learned it had backed up from unit above and provided compensation for your inconvenience. Will look at verbiage to clarify check in services are 24 hours but Front Desk is not actually open for all of those hours.
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Terry, Hotel Management
Sorry you were not satisfied with your stay in Maui and hope you otherwise enjoyed the island.
by A verified traveler
Posted 29 Aug 2024
Comment from Hotel Management
30 Aug 2024 by Terry, Hotel Management
Mahalo for staying with us Sara and hope you enjoyed Maui!
by A verified traveler
Posted 26 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Terry, Hotel Management
We are sorry if there was any discomfort during your stay and hope you otherwise enjoyed Maui
by A verified traveler
Posted 20 Aug 2024
It was easy walking distance to shopping, multiple swimable beach and restraunts
Comment from Hotel Management
20 Aug 2024 by Terry, Hotel Management
Great to hear you enjoyed your stay Amy and hope you can return!
by A verified traveler
Posted 18 Aug 2024
Walking distance to everything
Comment from Hotel Management
19 Aug 2024 by Terry, Hotel Management
We are glad you enjoyed the properties convenience to shopping, beach, restaurants and more and hope you can return!
by A verified traveler
Posted 10 Aug 2024
Very good location for travel
Comment from Hotel Management
12 Aug 2024 by Terry, Hotel Management
Mahalo for staying with us and hope you can return!
