Ratings based on 153 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Amazing views and staff. Great mattress. Excellent croissants. Very walkable to many offices/shopping places nearby
by A verified traveler
Posted 24 Nov 2024
Excellent experience
by A verified traveler
Posted 7 Oct 2024
My first time visiting Rwanda and the staff at Ubumwe were very pleasant and nice. The facility is clean and located in an area with a lot of shops.
Comment from Hotel Management
22 Oct 2024 by Solange M., Hotel Management
Dear Lisa,Thank you so much for choosing Ubumwe Grande Hotel for your first visit to Rwanda! We're delighted to hear that you enjoyed our friendly staff and clean facilities. It’s great that you found our location convenient with nearby shops. We look forward to welcoming you back on your next trip to Rwanda!Regards,Hotel Management!
by A verified traveler
Posted 28 Sep 2024
it great
by A verified traveler
Posted 24 Jul 2024
Comfortable rooms and multiple good dining options. Especially the rooftop. Staff truly lovely people, so nice and helpful.
Comment from Hotel Management
29 Jul 2024 by Solange M., Hotel Management
Dear Lisa,Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed our comfortable rooms and dining options, especially the Rooftop Rendez Vous Bar& Grill Offers. Our team takes great pride in providing excellent service, and your kind words mean a lot to us.It was our pleasure to have you as our guest, and we hope to welcome you back soon for another delightful stay at Ubumwe Grande Hotel.Warm regards,Hotel Management
by A verified traveler
Posted 23 Jul 2024
by A verified traveler
Posted 17 Jul 2024
Was a good stay but am sure there is more value for money around.
Comment from Hotel Management
18 Jul 2024 by Solange M., Hotel Management
Dear Derek,Thank you for taking the time to share your feedback about your recent stay with us. We're glad to hear that you had a good stay. Your comment about value for money is important to us, and we always strive to improve our offerings.We would love to understand more about your experience and what specific areas you feel we could enhance to provide better value. Your insights are invaluable in helping us improve.Thank you once again for your feedback, and we hope to welcome you back in the future.Best regards,Hotel Management
by A verified traveler
Posted 7 Jul 2024
The staff was very professional and welcoming
They provided quick prompt service
Comment from Hotel Management
18 Jul 2024 by Solange M., Hotel Management
Dear Kenneth,Thank you for your kind words and feedback about your stay at Ubumwe Grande Hotel! We are delighted to hear that our staff made a positive impression and provided you with prompt service. We strive to offer a welcoming and professional environment for all our guests, and your comments affirm our efforts.We look forward to welcoming you back soon!Best regards,Hotel Management
by A verified traveler
Posted 28 Jun 2024 on Travelocity
Great hotel with rooftop pool and gym. Rooms and apartments are available for larger groups. Right next to Kigali city market - 5min walk. Great staff. There is some construction in the area, so check for your room location.
Comment from Hotel Management
18 Jul 2024 by Solange M., Hotel Management
Dear Jokubas,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our rooftop pool, gym, and spacious rooms and apartments. Our proximity to Kigali city market is indeed a great advantage, and we're glad you found it convenient.We appreciate your kind words about Ubumwe Grande Hotel staff. They work hard to ensure every guest has a memorable stay. We apologize for any inconvenience caused by the nearby construction and appreciate your understanding. We always strive to provide the best possible experience and will ensure to address room location preferences whenever possible.We look forward to welcoming you back soon!Best regards,Hotel Management
by A verified traveler
Posted 23 Jun 2024
Very nice hotel with great amenities and great staff.
Comment from Hotel Management
18 Jul 2024 by Solange M., Hotel Management
Dear Dorinda,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay at Ubumwe Grande Hotel and appreciated our amenities and staff. We look forward to welcoming you back soon!Regards,Hotel Management
