Ratings based on 20 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
2.3 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Eagle Vale
Posted 16 Jun 2024
Good for convenience as it is close to the airport. Otherwise it was very noisy from the bar music and no hot water in the morning. Shower system also needs some looking into so that the shower head can be used without holding it.
Comment from Hotel Management
20 Jun 2024 by Reservation Team , Hotel Management
Dear Mesumbe,I hope this message finds you well. Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you encountered, particularly concerning the noise levels and the hot water shower system.We strive to provide a comfortable and enjoyable experience for all our guests, and I am deeply sorry that we fell short in your case. Please be assured that your feedback is taken very seriously.1. Noise Levels: We understand how disruptive noise can be, and we are currently fixing the source of the noise . We are committed to addressing this issue promptly to ensure a more peaceful environment for our future guests.2. Hot Water Shower System: Our maintenance team has been informed about the issues with the hot water system. We are conducting a thorough inspection to rectify any problems and prevent a recurrence. Your comfort is our priority, and we will ensure this matter is resolved swiftly.As a gesture of goodwill and to express our sincere apologies, we would like to offer you a discount on your next stay for your next visit. We value your patronage and hope to have the opportunity to provide you with the exceptional service you deserve.Please do not hesitate to reach out to me directly if there is anything more we can do to make amends or if you have any further concerns.Thank you for your understanding and for bringing these matters to our attention.Bruno Allan Reservation Manager Martin Aviator Hotel
by A verified traveler
Posted 17 Mar 2024
Tbh I didn’t like staying at this place, at night I couldn’t sleep because of the noise and mosquitoes singing kanye west’s songs all night long. If you want to stay there, just choose to sleep in the 200th rooms they are quite better than the 300th or bring your own mosquito net hahaha
Comment from Hotel Management
14 May 2024 by Reservation Team , Hotel Management
Hello dear valued guest we apologize for the inconvenience you met with during the stay at our establishment , We have put in consideration your issue and we assure you that everything is cleared now. We hope to see you soon again
by A verified traveler
Posted 6 Mar 2024
Convenient distance. Dinner and breakfast were good. Surrounding compound was nice but a bit noisy. Could be cleaner e.g. body odor in top sheets; sink faucet could be cleaned. Okay for 1 night stay to get to the Kigali airport.
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
28 Nov 2023 by Allan, Hotel Management
Hello dear Bobwealth we really appreciate your for your feedback we are looking forward to welcome you back at Martin Aviator Hotel
by A verified traveler
Worst hotel stay ever
Posted 23 Mar 2023 on HotelsEar-splittingly loud and aggressive music until at least 11 pm on Friday and Saturday nights from their bar/restaurant. Impossible to sleep until the music stops. Bathroom light and room lamp were broken. Extremely dim light from ceiling. Have stayed near the KGL airport many times, but this was my worst stay ever.
by A verified traveler
MY WORST HOTEL STAY EVER! LOUD, LOUD MUSIC
Posted 20 Mar 2023 on HotelsThis was my worst hotel stay ever! There was ear-splittingly loud music that played at their restaurant/bar until 11 pm, as is the case every Friday and Saturday night. Impossible to sleep before then. Missing lightbulbs everywhere. A colony of ants in my room. FLEE THIS PLACE, at least on the weekends!
by A verified traveler
Posted 29 Jan 2023
It is ok for a low budget. But they need to specify if they are not providing airport shuffle for free. I was surprised when I arrived Kigali they are not there to pick me up while several hotels agents are there looking for customers and I had to call them before the came. The most disappointing thing is after my stay they wanted to charge me before dropping me off at the airport where as my booking include free airport shuffle. It was quite disappointing just that the pay was low. So if you have a very low budget you can manage them.
by A verified traveler
Posted 15 Dec 2022
Conveniently located hotel, close to the airport. Just note that they don't have a pool as advertised on Expedia and they charge for the short ride to and from the airport. The good thing is you can walk to the airport in under 10 minutes
by A verified traveler
Close to Airport
Posted 29 Nov 2022 on HotelsVery good hotel to stay for one night. It's close to the airport and cheap. Also, they have a bar/restaurant. The rooms was ok and the staff was helpful.
by A verified traveler
Posted 18 Feb 2020
Location very convenient to airport since arrival and departure times can be at odd hours. Staff escorted us to airport.
