Ratings based on 45 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2019 on Orbitz
This hotel was not open when we got there. I had no alerts from Orbits and had to have local Rwandans help us figure out how to transfer hotels. Horrible communication for this as we traveled very far to stay here and booked well in advance.
Comment from Hotel Management
26 Jun 2019 by Marc Gustave PETERS, Hotel Management
Dear Guest,
We appreciate and are grateful for the feedback. All is put under consideration and management will look into it.
Best regards,
Marc Gustave PETERS
General Manager
by A verified traveler from Anaheim USA
Posted 6 May 2019
Great stay, staff was extremely helpful and the onsite bakery was a lifesaver.
Comment from Hotel Management
7 May 2019 by Marc Gustave PETERS, Hotel Management
Dear Guest,
We appreciate and are grateful for the choice you made to stay with us . Hope to see you soon .
Best regards,
Marc Gustave PETERS
General Manager
by A verified traveler from Usa
Posted 30 Apr 2019
Great hotel, friendly staff and helpful advice. Room service is alittle expensive in comparison to others but still good.
Comment from Hotel Management
3 May 2019 by Marc Gustave PETERS, Hotel Management
Dear James,
We appreciate and are grateful for the choice you made to stay with us. All is put under consideration and management will look into it. Hope to see you soon .
Best regards,
Marc Gustave PETERS
General Manager
by A verified traveler
Posted 30 Apr 2019
The property is under renovation, but it is ok.
The lawn tennis court need to be fixed
Comment from Hotel Management
3 May 2019 by Marc Gustave PETERS, Hotel Management
Dear Guest,
We appreciate and are grateful for the choice you made to stay with us. All is put under consideration and management will look into it. Hope to see you soon .
Best regards,
Marc Gustave PETERS
General Manager
by A verified traveler
A perfect place for holiday
Posted 9 Mar 2019 on HotelsI had a nice time in Marasa Umubano hotel. The hotel has a serene environment and easily accessible. Although the hotel is an old one, thr rooms are comfortable and the breakfast meal was hot and fresh. The staffs were humble and willing to provide support. The airport shuttle was available to drop off at the airport
Comment from Hotel Management
13 Mar 2019 by Marc Gustave PETERS, Hotel Management
Dear Kehinde,
We appreciate and are grateful for the choice you made to stay with us . Hope to see you soon .
Best regards,
Marc Gustave PETERS
General Manager
by A verified traveler
Nice old hotel
Posted 8 Mar 2019 on HotelsNice hotel, looking a bit worn but beautiful grounds and great location. Good WiFi and suitable for a business trip.
Comment from Hotel Management
13 Mar 2019 by Marc Gustave PETERS, Hotel Management
Dear Client,
We appreciate and are grateful for the choice you made to stay with us . Hope to see you soon .
Best regards,
Marc Gustave PETERS
General Manager
by A verified traveler
Posted 23 Feb 2019
Very well located to major organisations in Kigali.
Comment from Hotel Management
26 Feb 2019 by Marc Gustave PETERS, Hotel Management
Dear guest,
We appreciate and are grateful for the choice you made to stay with us . Hope to see you soon .
Best regards,
Marc Gustave PETERS
General Manager
by A verified traveler from Johannesburg
Posted 13 Sep 2018
Great restaurant and great staff there but front office were a let down.
Comment from Hotel Management
15 Sep 2018 by Marc Peters, Hotel Management
Dear Mr Keith,
Your stay with us was our pleasure. For all that didn't go well during your stay is noted according to your remarks eg of front office.
All is put under consideration and management will look into it.
Best regards.
Marc Peters
General Manager
by A verified traveler
Posted 11 Sep 2018 on CheapTickets
Room was out dated. Pillows Bad. Bed uncomfortable.
Comment from Hotel Management
12 Sep 2018 by Marc Peters, Hotel Management
Dear Client,
Your stay with us was our pleasure. For all that didn't go well during your stay is noted according to your remarks eg renovation.
All is put under consideration and management will look into it.
Best regards.
Marc Peters
General Manager
by A verified traveler
Posted 24 Feb 2018 on Hotels
