Ratings based on 32 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 2 Nov 2024
Had a few issues that could easily be addressed, but, the room carpets need to be changed, steam cleaned more often…
Otherwise, clean and pleasant staff. Only did 1 night stays. There was a power strip in the room which was convenient to charge multiple devices.
Breakfast was great. Bar hours very accommodating. If I had to overnight I probably would stay here again.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Dear Ryan,We thank you for taking time to share your feedback with us. Please know we take such feedbacks with regard to improve our services. We however regret the few issues you experienced and are happy to fix them. We look forward to a warm welcome in a few days and make your visit more memorable.Regards,Gorillas Hotels Management.
by A verified traveler
Posted 11 Oct 2024
Nice location, beautiful property with comfortable accommodations.
Breakfast buffet was poor, often lacking basic table place settings (napkins, spoons, forks), standard items like coffee, fruit or beverages. Hot food selection (beans) left cold. Cereal with no bowls or milk, croissants no butter, etc… I was there for 4 days and it felt like everyday I had to ask for multiple items that should have been there. Staff was quite glad to provide.
Bedroom didn’t have a Do not disturb sign for the door. Rather, they had a “please make my room” sign. Housekeeping came knocking even when I didn’t have the sign out. I couldn’t figure out how to get them not to come. Shower has no curtain or glass divider so water everywhere after my shower. No washcloths provided.
Wait and security staff were nice though many couldn’t speak English nor French.
Miriam at the front desk was very nice and hospitable.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Dear Achu,Thank you for taking the time to tell us about your experience at Gorillas Golf Hotel, Nyarutarama.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our Hotels to improve the guest experience. However, we regret we did not meet your expectations in most areas and are working on the highlighted points to make sure we improve on them. Please know that we will share the feedback with the team members who stood up and make you stay better.We welcome you back during your next visit in Kigali and will make your stay more memorable.Again, thank you for choosing Gorillas Golf Hotel while in Kigali-Rwanda.Regards,Gorillas Hotels Management
by A verified traveler
Posted 26 Jul 2024 on Hotels
by A verified traveler
Posted 9 Jun 2024
Good services. Nice staff.
by A verified traveler
Posted 23 Dec 2023 on Hotels
by A verified traveler
Posted 22 Jul 2023
Do not stay here, total false advertisement. We went to Kigali for a conference and booked this hotel for the week, but This place is defined not a 4 star hotel.
The rooms are old, disgusting and very old carpets and curtains, very poor lighting, not flat screen tv’s and barely working to non existent wifi. All of these advertised in their website.
My bathroom had no shower curtain, so everytime I showered, the whole thing was flooded, and these are no tube with jets.
Finally, my colleague order room service and got food poisoning.
The general hotel staff was very nice, but the front desk very unhelpful and kind of like non caring.
We ran out as soon as we could find available lodging somewhere else.
It was a nightmare, and Im still fighting to get a refund.
by A verified traveler
Posted 17 Mar 2023
Breakfast was great
by A verified traveler
Posted 18 Jun 2022
No comments all seems very well kept.
by A verified traveler
Posted 4 Aug 2020
