Ratings based on 25 Verified Reviews

3.9 out of 5
80% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 4 Jun 2023 on Ebookers
All staff work very hard to please clients. Wonderful people. We can see a big efforts to please the clients. This is what I really appreciated.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Dec 2019 on Hotels
5 out of 5
by A verified traveler from Warrington, UK

Posted 7 Oct 2019
My luggage was left behind in Cairo for the two nights I spent in Kigali. The staff at the hotel could not have been more understanding or helpful. They sent someone to get me a toothbrush and toothpaste, accompanied me into town to buy clothes and helped me to contact the airline as the airport staff would not give me their local contact details. I cannot praise them highly enough.
Comment from Hotel Management
25 Nov 2019 by Ally, Hotel Management
Dear Frank, Thank you for your stay with us and the positive feedback shared. We are committed to giving the best of our services to our guests and we look forward to your next visit to us. GCCH Management
5 out of 5
by A verified traveler

Posted 20 Sep 2019 on Hotels
Comment from Hotel Management
20 Sep 2019 by Ally, Hotel Management
Dear Paul, Thank you so much for choosing Gorillas City Center Hotel for your stay in Kigali and thank you for the positive feedback shared. We are motivated with feedback shared as they help us give the best of our services and correct the shortcomings. We look forward to hosting you on your next visit to Kigali. Best regards,
5 out of 5
by A verified traveler

Hotel

Posted 26 Aug 2019 on Hotels
Was a lower cost hotel in a very quiet city centre
Comment from Hotel Management
20 Sep 2019 by Ally, Hotel Management
Dear Neil, Thank you so much for choosing Gorillas City Center Hotel for your stay in Kigali and thank you for the positive feedback shared. We are motivated with feedback shared as they help us give the best of our services and correct the shortcomings. We look forward to hosting you on your next visit to Kigali. Best regards,
4 out of 5
by A verified traveler

Posted 1 Jun 2019
Comment from Hotel Management
26 Jul 2019 by Ally, Hotel Management
Dear Esteemed Guest, Thank you for the positive feedback of your stay. We are committed to giving the best of our services to our guests and we look forward to your next visit to us. GCCH Management
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Jan 2019
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Dec 2018
3 out of 5
Recommended
for Everyone
by A verified traveler

Highlights from a short stay

Posted 5 Jul 2018
Pros: Staff
Cons: Condition of the room
Location: Posh zone: embassies and hotels. Feels safe and artificial, not much going on. Near restaurants serve foreign food to foreigners, not many locals.
The staff is very helpful and kind, I can only say good things about the interaction I had with them. For the first time ever I also got my shirts ironed properly and at a very affordable price. The room isn't in great condition: very stained carped and stench of smoke. In my view, the restaurant is overpriced if you want to have lunch/dinner. Breakfast was decent, though.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted 6 Mar 2018
Gave us what we needed for overnight stop on way to border. In centre of town so a bit noisy
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