Ratings based on 17 Verified Reviews
4.6 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 18 Jan 2024
There was construction going on during my stay. I was told it would only be loud between 11am - 6pm. The noise started earlier and continued later than told. Lots of mosquitoes in room and no net or bug spray provided.
Unfortunately my stay was not as enjoyable as I had hoped for.
Comment from Hotel Management
23 Jan 2024 by Bapassy, Hotel Management
Dear Diana,Thank you so much for having stayed with us and for the review, We apologise for these problems you pointed out, we promise to do our best for your next stay to our facility to be the most enjoyable and memorable possible.Meanwhile, we accept to upgrade your room on your next stay and we give you a discount of 50% on the restaurant bills.RegardsB. Pascal
by A verified traveler
Posted 8 Jan 2024
The vibe and atmosphere was good and laidback. Room was next to the pool area creating easy access. The gym is a bit old.
by A verified traveler
Very likely there are better places to stay in Kig
Posted 5 Aug 2023 on HotelsPerhaps an entirely new set of staff is needed here. Apart from the massuese, who does an excellent job at massage, one bfast attendant and the breakfast eggs chef, everyone else was really not at all attentive to my needs. From no water in my room, to malfunctioning a/c, awful internet, no follow through on booking requests. Most ime I felt that I was in the way of staff enjoying themselves, the bartender who carried on anpersonal conversation on her cellphone for all to hear, the front desk staff wearing their bedroom slippers and badly stained uniform etc etc. it was my first time to Rwanda, and the first hotel I stayed at during the visit. Hopefully it’s not the norm for all Kigali hotels, so maybe try somewhere else.
by A verified traveler
Posted 29 Jul 2023
Friendly staff. Comfortable rooms.
Comment from Hotel Management
17 Sep 2023 by Bapassy, Hotel Management
Dear Alison,Thank you so much for having stayed with us, we'll be happy to receive you once again in future.RegardsB. Pascal
by A verified traveler
Posted 6 Jul 2023
by A verified traveler
Posted 6 Jul 2023
by A verified traveler
Posted 5 Jul 2023 on Orbitz
The price is affordable, the room was cleaned, and the service is acceptable based on the price. I would not mind staying here again.
by A verified traveler from Darlington
Posted 27 Jun 2023
Not as fancy as a major hotel, so don't expect the Marriott, but pleasant, quiet, convenient neighborhood, and good value.
by A verified traveler
Posted 1 Jun 2023
