Ratings based on 11 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 11 Dec 2019 on Hotels
You lie to us there is no wifi in the room.we cannot order certain food.vath room s not clean well.Those who are working in the serving food and mangement very kind.
Comment from Hotel Management
11 Dec 2019 by fabrice receptionist, Hotel Management
we verry sorry dear we are going to handle these problem quickly sorry
by A verified traveler
Posted 21 Jun 2019 on Hotels
The hotel was clean and the staff very professional. The toilets however had a perculiar smell that was not good. I guess it’s due to blowback from the soak away. They should improve on that as it affects the smell in the room.
Comment from Hotel Management
1 Jul 2019 by Noels, Hotel Management
Dear Client,
Thank you for your honest feedback. We will be sure to make those changes.
Kind Regards,
Cari Hotel
by A verified traveler
Posted 19 Nov 2018 on Hotels
After they reached out us to offer an airport shuttle and get all of our flight information, there was no one there for pick up when we arrived. Then after paying for a taxi to get to the hotel, when we arrived at Cari, they had oversold the hotel. They sent some of our group to a hotel 45 minutes away, and we had to pay for our own taxis to get there. Most of the reason we selected Cari was to be close to the conference venue, so it was very frustrating to have our group split and some of the team so far away. Also, we had been in touch with their team until just a few days before our trip and were assured the rooms were ready and still available.
Comment from Hotel Management
20 Nov 2018 by Manager, Hotel Management
We are deeply sorry for the inconvinience this could have caused. Working on improving all that.
Best Regards,
CARI HOTEL
by A verified traveler
Posted 18 Mar 2018 on Hotels
they offer services that are not really available. they promised airport shuttle pick up but 3 of us in 3 different pick up were left at the airport. wi-fi was advertized in the hotel profile but in reality it does not work. very poor breakfast
Comment from Hotel Management
20 Apr 2018 by Manager, Hotel Management
We are truly sorry for this, we are hoping to improve all that you've mentioned above. Thank you for your feedback.
by A verified traveler
Decent hotel 10 min away from the city center
Posted 10 Nov 2017 on HotelsThe hotel was a bit worn and can be put in the budget+ category, but if you are content with a basic hotel this would work fine. The service was very good, and the personnel was always polite and smiling. Breakfast was basic. The hotel is a bit away from the inner city area, but only a 10 min moto or car ride away and in the same area as several other similar hotel.s
Comment from Hotel Management
15 Nov 2017
Thank you so much for your honest opinion. We will change a few things that aren't so great. Thank you once again
by Karen
Posted 27 Feb 2016 on Hotels
The management at this hotel was concerned for our comfort. They took care of us long past check-out time. We would stay here again.
by Jane from Cambridge
February stay at the Cari Hotel.
Posted 12 Feb 2016 on HotelsLovely comfortable hotel. Well placed for airport and city. Friendly staff and good food. I would stay again and will definitely recommend it.
by PATRICK from Kampala
Patrick and Sarah Haines stay at the Cari Hotel.
Posted 5 Aug 2015 on HotelsOur stay at the Cari Hotel in Kigali on the 31st July 2015, and 1st August 2015 was very good. Checking in was easy, the room, room number 106 was excellent in every way. The staff were friendly and very helpful. Breakfast was good,and evening meals very good. The hotel is in a quiet location, and only 10 minutes from Kigali airport by taxi. It was good value for the money paid, and I would stay there again.
by James
Posted 26 Jun 2015 on Hotels
