Ratings based on 452 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Sep 2024 on Orbitz
!
Comment from Hotel Management
27 Sep 2024 by KRvJ, Hotel Management
Dear William,Thank you for your kind review and for taking the time to share your impressions with us! We are very pleased that you had a pleasant stay with us.Best regards from Kiel
by A verified traveler
Posted 31 Aug 2024 on Hotels
by A verified traveler
Posted 24 Jun 2024 on Hotels
by A verified traveler
Posted 22 Jun 2024
Property and staff were amazing !! Food , accommodations and transport were great. Unfortunately when it came down to the people in public in general the people of Germany were extremely un helpful, they seem to basically not have time to even point the right way. I have traveled the work mostly on work time or military and Germany is a country I will never return to .. so sad. But what a beautiful country ….sorry !!!!!!
Comment from Hotel Management
5 Jul 2024 by Reservierung, Hotel Management
Dear Anthony,Thank you for your feedback! We are sorry to hear that you had negative experiences during your stay in Germany, especially in terms of the helpfulness of the people. It is understandable that such experiences can have a strong impact on the overall impression of a country, even if other aspects such as the hotel, food and transport were positive.Nevertheless, we hope that your time in Germany also left many positive memories and that you were also able to enjoy the beautiful sides of the country and our city. If you ever come back to our city, we would be very happy to welcome you back. All the best!Your Team from Steigenberger Conti Hansa
by A verified traveler
Posted 15 Jun 2024
Excellent. Clean rooms
Comment from Hotel Management
3 Jul 2024 by Reservierung, Hotel Management
Thank you very much for your excellent review! We are delighted to hear that you were completely satisfied with your stay with us and that our clean rooms met your expectations. Your full score means a lot to us and is a valuable recognition of our efforts to ensure your comfort. We hope to welcome you back soon.Thank you again for your valuable feedback!Best regards,Michaela BremserDeputy Hotel Manager
by A verified traveler
Posted 25 Apr 2024
no room service, room and bathroom have not been cleaned.
by A verified traveler
Posted 13 Dec 2023 on Hotels
Comment from Hotel Management
18 Dec 2023 by Reservierung, Hotel Management
Dear Punithamohan,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and rated it 10 out of 10! Your feedback is invaluable to us and we strive to provide the best possible service to our guests. We look forward to having you as our guest again soon.Yours sincerely, Steigenberger Conti Hansa Kiel Evelyn WirthGeneral Manager
by A verified traveler
Posted 1 Oct 2023 on Hotels
Comment from Hotel Management
5 Oct 2023 by Reservierung, Hotel Management
Dear Alastair,Nice that you were with us! We are very pleased that you enjoyed your stay and thank you for your very good review. 100 percent - thank you very much! We hope you had a good time in Kiel and look forward to your next visit. Until then, we send you sunny greetings from Kiel.Evelyn Wirth, General Manager
by A verified traveler
Posted 26 Sep 2023 on Hotels
Comment from Hotel Management
28 Sep 2023 by Reservierung, Hotel Management
Lieber Siegfried,vielen Dank für Ihr positives Feedback! Es freut uns zu sehen, dass Sie eine tolle Erfahrung mit uns gemacht haben. Wir bei Steigenberger sind bestrebt, unseren Gästen stets erstklassige Gastfreundschaft und Dienstleistungen zu bieten, und wir bemühen uns ständig, unsere Standards zu verbessern. Vielen Dank für Ihre freundliche Unterstützung.Freundliche Grüße, Steigenberger Conti Hansa Kiel Evelyn WirthGeneral Manager
by A verified traveler
Posted 6 Aug 2023
The room smelt like feet out of boots after a 10-hour walk. The staff new unfriendly and not very helpful. I wouldn't touch this property with a barge pole from a mile away.
Comment from Hotel Management
15 Aug 2023 by Reservierung, Hotel Management
Dear Ali,Thank you for taking the time to tell us what you think about your experience at our hotel. We appreciate any feedback because it helps us to continuously improve our service. At the Steigenberger Kiel we strive to create an environment where our guests feel comfortable and cared for by a professional and friendly team. We are very sorry that you felt that the cleanliness, condition and facilities of our building and the service provided by our staff did not meet your expectations.Best regardsSteigenberger Conti Hansa Kiel Evelyn WirthGeneral Manager
