Ratings based on 967 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Houston
Posted 29 Nov 2024
If you ask the staff for something they say ok but still same
I asked for fridge to be fixed and nothing done
by A verified traveler
Posted 26 Nov 2024
I have been staying in park plaza for all my bangkok trips. So far no complaints. If i do complain its going to be terrible
Comment from Hotel Management
27 Nov 2024 by Nuit / Front Office Manager, Hotel Management
Thank you for your kind words, we look forward to welcoming you back.
by A verified traveler
Posted 26 Nov 2024
Staff is really friendly and helpful
Close to malls and lots of great food
Laundry service really ez and fastv
Comment from Hotel Management
26 Nov 2024 by Nuit / Front Office Manager, Hotel Management
Thank you for your kind feedback! We're delighted to hear that you enjoyed our friendly and helpful staff, convenient location near malls and great dining options, and the ease and speed of our laundry service. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Nov 2024
I was very disappointed with my stay at this hotel.In my opinion it's more like a 3 star hotel experience.There were many unappealing issues during my stay.
There is a large cash deposit they demand on check in even though accommodation has been prepaid.If you don't have the cash they take your credit card and accordingly to the reception only cancel it in a month.
There is a strong sewerage Smell in the vicinity of the elevators in the lobby.The elevators are always dirty.The paid for breakfast provided is very basic and everything is left open for the flies.
My room bathroom fittings were all leaking water.
The only bright spark was the weekday room cleaners who did a great job keeping everything nice and the concierge who was always friendly and helpful.
The bottom of my slippers were black with grim from walking in the lobby to breakfast.
Like I wrote earlier this in my opinion is not a 4 star hotel.
Comment from Hotel Management
26 Nov 2024 by Nuit / Front Office Manager, Hotel Management
Thank you for sharing your detailed feedback. We deeply regret that your stay fell short of expectations and sincerely apologize for the issues you encountered, including concerns with the deposit process, cleanliness, and maintenance. Please rest assured that we take your comments seriously and will address these matters with our team to ensure improvements. We’re grateful for your kind words about our weekday housekeeping team and the concierge service, and we hope to have the opportunity to provide a much better experience in the future.
by A verified traveler
Posted 23 Nov 2024
Very good location for transportation
Comment from Hotel Management
25 Nov 2024 by Bombae / Duty Manger, Hotel Management
Thank you for your feedback! We're glad you appreciated our convenient location. We hope to welcome you back soon.
by A verified traveler
Posted 22 Nov 2024
Excellent hotel, very friendly staff just a few minutes walk to Sukhumvit Road and Asok Station.
Comment from Hotel Management
25 Nov 2024 by Bombae / Duty Manger, Hotel Management
Thank you for your kind words! We're thrilled you enjoyed our location and the friendly service. We look forward to welcoming you back soon.
by A verified traveler
Posted 22 Nov 2024
Just have to give a shout out to Oui, the concierge for his incredible service! Oui was so helpful and guided three jet lagged guests so graciously during our stay there. We will be back to thank you in person!
Comment from Hotel Management
25 Nov 2024 by Bombae / Duty Manger, Hotel Management
Thank you for your wonderful feedback! We’re delighted to hear Oui made such a positive impression during your stay. We’ll be sure to pass along your kind words, and we look forward to welcoming you back soon!
by A verified traveler
Posted 21 Nov 2024
Called me at 12.05 pm to check out immediately while I still on a work call. They claimed the guests are here and needed the room. I asked for 15 mins more but was told to check out immediately. I did what was told and I see no one below expecting to check in immediately. Disappointing service. Will not come back again.
Comment from Hotel Management
25 Nov 2024 by Bombae / Duty Manger, Hotel Management
We apologize for the inconvenience caused during your check-out. We understand how important it is to respect your time, and we will address this issue with our team to improve our service. Thank you for your feedback.
by A verified traveler
Posted 21 Nov 2024
Great under rated hotel alot to do in area
All walkable malls close alot of great food
Staff is great.
Stayed there 6/7 times and will continue to stay there when rooms are available
Comment from Hotel Management
25 Nov 2024 by Bombae / Duty Manger, Hotel Management
Thank you for your continued support and kind words! We're thrilled to hear you enjoy the location and our staff. We look forward to welcoming you again on your next visit!
by A verified traveler
Posted 19 Nov 2024
The staff at the front desk were not very welcoming and seemed put out by our check in and questions. The room smelled like cigarettes at first. The concierge was incredibly kind and helpful, and the location was very convenient for walking to shopping, MRT, restaurants, and tours. Overall it was a decent place to stay, but for the money paid could’ve been higher quality service.
Comment from Hotel Management
20 Nov 2024 by Nuit / Front Office Manager, Hotel Management
Thank you for sharing your feedback with us. We are pleased to hear you found our concierge service helpful and enjoyed the convenience of our location. However, we regret that your check-in experience and room conditions did not meet your expectations. Your comments are noted, and we will address these matters with our team to improve the quality of service we provide. We appreciate your insights and hope to have the opportunity to offer you a better experience in the future.
