Ratings based on 27 Verified Reviews

4.7 out of 5
73% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Good hotel

Posted 15 Oct 2022 on Hotels
Good stay in good hotel but nothing amazing. Service could be better
5 out of 5
by A verified traveler

Great family hotel

Posted 9 Sep 2019 on Hotels
Great family hotel with close proximity to major places in Khiva. Staff super kind & helpful.
Comment from Hotel Management
12 Sep 2019 by Shaherezada Khiva Hotel, Hotel Management
Hi,Dear guests! Thanks for your best commantary for our Hotel! We are more than happy! We are waiting for you again in our ancient city and our hotel! We will be delighted to serve your guests like you! With best regards Makhsuda Shaherezada Khiva Hotel
5 out of 5
by A verified traveler from London

Posted 3 Aug 2019
Lovely hotel - in the old city, slightly off the beaten track by the south gate but still just a few minutes walk from the centre. Very friendly and helpful staff, especially the girl on the front desk. Excellent breakfast.
Comment from Hotel Management
3 Aug 2019 by Sevara, Hotel Management
Dear our Guests! Thanks for allocating time to write a review and thanks for such a great comment about our hotel service. We are happy to serve such a guest as you are! Hope to see you again in our city and of cource in our hotel near future. Regards
5 out of 5
by A verified traveler

See

Posted 24 Jun 2019 on Hotels
We stayed in Shaherezada for two nights and had a wonderful time in Khiva. The girl in the front desk Makhsuola is helpful all the way for the two days.She helped us to get the airline tickets and arranged car services for us to market and airport since those places are not close to the old town .she even let us stay to midnight without charge since our flight to Tashkent is in the middle of the night. Wonderful time in Khiva .Staying in Hotel Shaherezada is a great choice and thanks again Makhsuola for making our stay more enjoyable .
Comment from Hotel Management
22 Jul 2019 by Makhsuda, Hotel Management
Hi, Dear guests! Thanks for your best commentary,we are so happy! We hope you will come to our ancient city and our Hotel in the near future! I am so happy for serving you! With best regards Makhsuda Shaherezada Khiva Hotel
5 out of 5
by A verified traveler

Posted 18 Jun 2019
Comment from Hotel Management
22 Jul 2019 by Sevara, Hotel Management
Thanks for your great mark to our hotel!
5 out of 5
by A verified traveler

Posted 30 May 2019 on Hotels
Comment from Hotel Management
22 Jul 2019 by Makhsuda, Hotel Management
Hi, Dear guests! Thanks for your best commentary,we are so happy! We hope you will come to our ancient city and our Hotel in the near future! I am so happy for serving you! With best regards Makhsuda Shaherezada Khiva Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Service

Posted 23 Aug 2018
Our stay at the hotel was excellent - great location inside the old city and comfortable room. However, what I want to emphasis is the help that the hotel gave us before our visit. They informed us that Urgench airport was closed and that flights were being redirected to Nukus about 4-5 hours drive away. Expedia when I wrote to them said that this was not the case and flights were still operating. The hotel was right and Expedia wrong! I was grateful that the hotel arranged the late night pick up from Nukus. Local knowledge is very helpful when travelling in Uzbekistan and the hotel staff excelled in this. Expedia failed at this and then alerted is to a change in our onward flight that wasn't at all changed.
Comment from Hotel Management
23 Sep 2018 by Shaherezada Khiva Hotel, Hotel Management
Thanks for your best review about our hotel! We are so happy if we were able to to help you. We hope to see you in our city and in our hotel again soon! Kind regards Shaherezada Khiva Hotel
5 out of 5
by A verified traveler from Helsinki

Great place!

Posted 14 Aug 2018 on Hotels
Very friendly and welcoming staff. Spacious clean room. Ac worked very well. Excellent breakfast. Wi-Fi worked very well. Very good location in the old city. Small shop just on the other side of the street. I would definetely stay here again!
Comment from Hotel Management
23 Sep 2018 by Shaherezada Khiva Hotel, Hotel Management
Thank you very much for your best review.we are so happy. We will try to make our service better.and also we will be too happy see you again at the hotel. With best regards
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Couldn't have been better

Posted 11 Apr 2018 on Hotels
The hotel is very well situated, withing the old historic part of Khiva, yet away from the main streets with all the tourists and shops, hence very quiet, I had some of my best sleep ever here! Nice views from the roof terrace, great service (the English spoken is quite minimal, but the attitude is wonderful, so no real problems of communication) and the room was spacious and clean. When there was a problem with the shower (*we* broke it), they fixed it the same day, no issues! I'd definitely stay nowhere else in Khiva.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

My stay disturbed and derogated by Expedia

Posted 25 Mar 2018
After checking in, I was notified by a staff of Shaherezada that Expedia did not transfer my payment to the hotel. The following customer support was literally terrible. At last, I had no way but to do double payment. All Expedia's replies to my cancel request were off the point, which did not enable cancellation & refund before my leave from the hotel. What is worse, the staff said that this sort of non-payment by Expedia continues for one year. Moreover, according to her, despite the hotel's discontinuation to use Expedia, Expedia continues to receive reservations. I will never use Expedia. Require Expedia not to repeat this sort of problem.
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