Ratings based on 79 Verified Reviews
3.7 Room cleanliness
3.1 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Sep 2018 on Hotels
good for family
by ya7man
Bad experience
Posted 6 Aug 2017 on HotelsVery bad customer service and cleaning issues plus there is no parking service or valet
by Christine
Nice place to stay in RAK.
Posted 21 May 2017 on HotelsNice stay overall. Comfortable room. Breakfast could have been hotter and more plentiful but I came kind of late.
by hussam
No comments
Posted 13 Mar 2017 on HotelsWe had an issue in the first day. We booked for 2 days and for personal reason we asked to cancel the second day but we didn't get any assistance either from the hotel staff side or even from the hotels.com staff side I contacted one staff from hotels.com he just collected my card number and he told me he will cancel the first booking of 2 days and make new booking for one day and the charges will be 240 dhs per day instead of 198 dhs which we booked earlier I hope this staff will not use my card for his personal use since the cancellation was not confirmed and we had to stay the 2 night's.
by Peter
No hot water!
Posted 19 Feb 2017 on HotelsThe hotel is ok except there was no hot water any where in the hotel for a shower in the morning. So we had to boil the kettle numerous times in order to wash :(
by A verified traveler
Posted 19 Feb 2017 on Hotels
by A verified traveler
Posted 28 Dec 2016 on Hotels
by A verified traveler
Posted 2 Nov 2016 on Hotels
Really bad smell in the lobby like you are in kitchen , but room was clean without any smell
by A verified traveler
Not happy
Posted 31 Oct 2016 on HotelsWe just enjoying location is good about your service is not Good. Because I love staying not hotels with family is 1st time I face problems in this hotel. Like WiFi with pay is show cheap mind not business mind.
Your people's service very slow.
No body come and clean the room till 12 30. PM . Not change the drink water.
Kindly change his think I wish when I come again or my friends ask about this hotel so I give positive answer.
by A verified traveler
Pool area is very bad
Posted 10 Sep 2016 on HotelsThe hotel is situated at very good location but it is so crowdy on weekends, and the pool water was very hot, no ventalation in indoor pool.
