Ratings based on 15 Verified Reviews

3.6 out of 5
88% of guests recommend
3.7 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Expensive stay for ordinary Apartment

Posted 8 Dec 2019 on Hotels
I stayed in a 2 Bedroom Apartment in Esra Hotels with my family. The stay was okay, but the price was high for a 2 star rated accommodation. Let me list out the negatives and the positives The negatives:- 1) High priced 2) Breakfast not included ! 3) The swimming pool is not temperature controlled. Not ideal during winter. 4) The pool changing room do not have lights. 5) The Apartment is slightly far away from the Town Centre. 6) No lift - A problem if you have heavy luggage and given a 1st Floor Apartment (Note this is a G+1 Building) 7) Sofa and Table looked old and in need of replacement. The Positives:- 1) The Rooms have 2 Bathrooms, which is good when travelling with large family 2) The Hotel is owned by Khasab Tours and Travels and Ms. Wafa at reception was pleasant to deal with and gave a good deal for Dhow Cruise. 3) Allowed a late Checkout.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 30 Nov 2019 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Oct 2019
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 13 Oct 2019
4 out of 5
by A verified traveler

Good place

Posted 12 Aug 2018 on Hotels
Very neat and clean
Comment from Hotel Management
20 Aug 2018 by Wafaa - Esra Hotel Apartments - Khasab , Hotel Management
Thanks
2 out of 5
by A verified traveler

Posted 17 Jun 2018 on Travelocity
One bathroom has no water. The floor was dusty even after sweeping it.
Comment from Hotel Management
19 Jun 2018 by Wafaa Al Shehhi , Hotel Management
Dear Muram, Thanks for your review and informing us . will check it out accordingly Regards Wafaa
5 out of 5
Recommended
for Everyone
by A verified traveler from Oman

Good place for tour

Posted 7 Apr 2018
Very worm welcome! And very kind very clean room. Wonderful!
Comment from Hotel Management
8 Apr 2018 by Wafaa - Esra Hotel Apartment , Hotel Management
Thanks A lot See you soon with more friend..
4 out of 5
by A verified traveler

Convenient area and good service. Loud AC.

Posted 26 Mar 2018 on Hotels
convenient area and he serviced is great. We slept well, although the room AC and fridge had a loud noise which made it difficult to sleep well. The pool are at is nice, they advertised there was a bar open, but when we went to the pool (around 4/5pm, the bar was closed and didn’t be seem to reopen when we left at 6/7). This was disappointing.
Comment from Hotel Management
26 Mar 2018 by Wafaa - Esra Hotel Apartments - Khasab , Hotel Management
Hello Queenie, Thanks for your feedback. Noted your info. Kindly note that we Have NO bar at Esra Hotel Apartment , it's a restaurant only, Regards, Wafaa
4 out of 5
by Andrew

Acceptable family accommodation in Khasab

Posted 5 Jan 2018 on Hotels
The Esra Hotel Apartments are run by the same company as Khasab Tours and Travels. The 'luxury' two bedroom apartment that we took did not live up to the luxury description, but was quite adequate for a couple of nights. Our apartment was pretty clean, especially when compared to other serviced apartments that we have stayed in, but there was a lack of maintenance. I am talking about loose towel rails, windows with broken locks and rather erratic WiFi etc. The staff are very nice and try to help, but have limited ability to fix any problems. Be warned that the restaurant does not appear to be open in the evenings during the week and that the outdoor pool, whilst very clean etc. is not heated. The kitchens contain a hob, fridge freezer, microwave and kettle, but only very basic cutlery and crockery that is not in the best condition, so our advice is to either bring your own or go down to the large new Lulu supermarket. In summary, you get what you pay for and we would definitely stay here again as it is the best priced family accommodation in Khasab, but next time we will be better prepared. We have therefore scored it as 4 out of 5, rather than 3, bearing in mind the price.
Comment from Hotel Management
9 Jan 2018 by Wafaa , Hotel Management
Dear Mr. Andrew Thanks for your mail, with the below has been noted and we will improve our services..
2 out of 5
by A verified traveler

Expensive and definitely not coming back...

Posted 1 Jan 2018 on Hotels
- water pressure too weak, very difficult to take shower - no internet connection - incomplete utensils and cookingware in the kitchen - kitchen exhaust not working - only one outlet in the bedroom - no telephones in the room. Cannot reach reception or maintenance - visible wear and tear in the rooms needing repair, eg dirty walls, stains - no security
Comment from Hotel Management
4 Jan 2018
Dear Guest , Thanks for your mail. Kindly let us know your name and the type of Apartment to re-check Regards, Wafaa
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