Ratings based on 89 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2023 on Hotels
Great stay. Really good service.
by A verified traveler
Good hotel let down by poor cleaning service
Posted 7 Dec 2021 on HotelsHotel room was nice,
food was good, restaurant service good,
no daily room cleaning, was charged for dry cleaning even though the room was only cleaned and serviced once in a four day stay, charged for water which I didn’t take from mini bar.
no receipt for any extra charges.
Overall the hotel was good, just let down by poor cleaning service who seemed lazy. Pity as I’d probably would have used this hotel again as it was not a bad location for tram to city and store next door, unlikely to book again unless a good deal comes up.
by A verified traveler from NC
Posted 20 Jan 2021
Awesome place but make sure to take a king or queen bed and skip option to stack two beds together it is not comfortable at all.
Comment from Hotel Management
26 Jan 2021 by Mirax Boutique Hotel, Hotel Management
Taras, thanks for your feedback!
by A verified traveler
Posted 25 Sep 2020
by A verified traveler
Posted 23 Aug 2020 on Hotels
Great little hotel and breakfast service. Fun design. The only sub-standard issue is the location. If it's near where you want to be, or you're happy using Uber regularly, than I would recommend this hotel. It's far from the get-to-know-Kharkiv spots and on a Friday evening there isn't a restaurant open in the evening nearby.
by A verified traveler
Posted 9 Apr 2020 on CheapTickets
by A verified traveler
Posted 25 Nov 2019
Thank you, ..........................................
by A verified traveler from Zagreb
Posted 26 Oct 2019
Like : Friendly staff, location (close to underground)
Dislike : Room practicaly without fresh air (window built very high on the wall), limited duration of warn water in the bathroom (obsolete warming equipment ?)
by A verified traveler from Lincoln
Fantastic boutique hotel close to Metallist stadiu
Posted 24 Sep 2019 on HotelsGreat boutique hotel. 20 min walk into town or 3 min walk to nearest metro/tram stop. 10 min walk to Metallist Stadium. Rooms are spacious and well maintained. WiFi is quick and reliable. Breakfast is local cuisine' cooked to order and sets you up for the day.
Area is quiet so not a lot of bars/ restaurants nearby.
Staff are extremely helpful.
3rd time we have stayed and will definitely use again.
Local taxi from airport is between 200-250 krvna (Local currency) be sure to agree price first. Use taxi outside to get a fair price.
Comment from Hotel Management
2 Oct 2019 by Mirax Boutique Hotel, Hotel Management
Mrs. Amanda, thank you for your feedback! We will be glad to see you again.
Sincerely, Mirax Boutique Hotel
by A verified traveler
Rough start- great stay
Posted 9 Sep 2019 on HotelsI had a little difficulty with the registration person on the first evening. The refrigerator would not work and I have already purchased some things I need for my diet. She made it sound like it had been broken for some time, so I questioned why it had not been repaired. She replied curtly, "No one else has complained." Needless to say, I didn't appreciate that much at all.
The refrigerator was working the next day. The staff the other days were terrific and Lena in the breakfast area was superb!
