Ratings based on 13 Verified Reviews

4.0 out of 5
4.3 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 22 Oct 2024
Great staff and hospitality
Comment from Hotel Management
24 Oct 2024 by General Manager, Hotel Management
Dear Hasnain, We are thrilled to hear that you had a positive experience with our staff and the hospitality you received during your visit! Ensuring that every guest feels warmly welcomed and well looked after is a top priority for us, and it's rewarding to know that our team's efforts have resonated with you. We take pride in their dedication to service excellence and will definitely share your kind words with them. We look forward to the opportunity to host you again in the future and continuing to provide the level of care and attention that you appreciated. Your feedback is valued and helps us maintain the high standards we strive to uphold. Ramesh GuptaGeneral Manager
5 out of 5
by A verified traveler from Pune

Posted 17 Aug 2024
Nice place to stay in Lonavala
3 out of 5
by A verified traveler

Posted 7 Jun 2024
Buffet was horrible
Comment from Hotel Management
27 Jul 2024 by Front Office Manager, Hotel Management
Dear Abdulla, We're deeply disappointed to hear your experience with our buffet did not meet your expectations. Rest assured, we take feedback like yours seriously and are keen to address the areas where we fell short. Our team is dedicated to providing high-quality, tasty food for all our guests, and it's clear we need to reassess our buffet offerings. We would value the opportunity to gather more specific details about your visit to help us make necessary improvements. If you're willing to share more about the dishes you tried and what aspects you found unsatisfactory, we encourage you to reach out to us directly. Your insights are crucial for us to enhance our buffet, and we hope to earn another chance to impress you in the future. Warm Regards Akash Rokhade Front Office Manager
4 out of 5
by A verified traveler

Posted 27 Apr 2024 on Hotels
Comment from Hotel Management
27 Jul 2024 by Front Office Manager, Hotel Management
Dear prateek, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Warm Regards Akash Rokhade Front Office Manager
3 out of 5
by A verified traveler

Posted 9 Jul 2023
There was a major delay in check in- Although the official check in time was 2pm, we got the room by 4pm. Also the room provided had a clogged bathroom which needs to be cleaned.
Comment from Hotel Management
13 Jul 2023 by Manager , Hotel Management
Dear Ms. Rajshree ,Greetings from The Fern Lonavala !!!We are extremely concerned to receive your disappointing feedback. Please accept our sincere apologies for the inconvenience caused. It is our constant endeavor to provide the best of services to all our guests and that every guest of the hotel is treated with utmost professional care and hospitality. With such beliefs, it pains us greatly to have even one guest leave the hotel with anything less than a positive impression.As we would like to be able to restore your faith in our service, we do hope to have the pleasure to welcome you back to The Fern Lonavala again.Warm Regards,Sudhanshu Gope
4 out of 5
by A verified traveler

Posted 11 Jan 2022
Good room! Small balcony with no chairs.
Comment from Hotel Management
6 Mar 2022 by Ramesh Kumar Gupta, Hotel Management
Dear Valued Guest, Greetings!!! Thank you very much for your appreciative comments about our hotel and it’s hospitality.We are pleased to note that you had a pleasant stay and have left with a positive impression of our product, services and the safety and hygiene standards implemented at the hotel.Your kind words of appreciation for team members has been received with genuine delight and gratitude which will keep them motivated for a job well done. We do have four Category of rooms starting from 333 Sqft to 66 Sqft. We have taken your suggestion positively regarding chairs in balcony and we are working on it to enhance guest services. Thank you once again for staying with us and we look forward to the opportunity of welcoming you back to The Fern Lonavala. Warm regards, Ramesh Kumar Gupta General Manager
5 out of 5
by A verified traveler

Lonavala trip

Posted 17 Aug 2021 on Hotels
Amazing trip, friendly staff
Comment from Hotel Management
6 Mar 2022 by Ramesh Kumar Gupta, Hotel Management
"Dear Valued Guest, Greetings!!! Thank you very much for your appreciative comments about our hotel and it’s hospitality.We are pleased to note that you had a pleasant stay and have left with a positive impression of our product, services and the safety and hygiene standards implemented at the hotel.Your kind words of appreciation for team members has been received with genuine delight and gratitude which will keep them motivated for a job well done. Thank you once again for staying with us and we look forward to the opportunity of welcoming you back to The Fern Lonavala. Warm regards, Ramesh Kumar Gupta General Manager"
5 out of 5
by A verified traveler

Lonavala trip

Posted 17 Aug 2021 on Hotels
It was better than i expected. The staff was very friendly & helpful
Comment from Hotel Management
6 Mar 2022 by Ramesh Kumar Gupta, Hotel Management
Dear Valued Guest, Greetings!!! Thank you very much for your appreciative comments about our hotel and it’s hospitality.We are pleased to note that you had a pleasant stay and have left with a positive impression of our product, services and the safety and hygiene standards implemented at the hotel.Your kind words of appreciation for team members has been received with genuine delight and gratitude which will keep them motivated for a job well done. Thank you once again for staying with us and we look forward to the opportunity of welcoming you back to The Fern Lonavala. Warm regards, Ramesh Kumar Gupta General Manager
3 out of 5
by A verified traveler

decent 3 star property

Posted 18 Dec 2020 on Hotels
a decent 3 star property, good restaurant, a open ground but no indoor/outdoor activities. while booking it showed as 5 star property and hence the disappointment.
Comment from Hotel Management
29 Dec 2020 by Sudhanshu Gope, Hotel Management
Dear Mr. Gaurav, We thank you for choosing The Fern Lonavala and sharing your valuable feedback. We have noted your concern and have shared with the team member. kindly accept our apologizes for not meeting your expectation. We look forward to welcome you back.
3 out of 5
by A verified traveler

Posted 1 Feb 2020
Comment from Hotel Management
13 Mar 2020 by Sudhanshu Gope, Hotel Management
Dear Guest, Greetings from The Fern Lonavala . Thank you for patronizing The Fern Lonavala and taking time out to share your experience . All of us are delighted that we could ensure a comfortable stay during your visit. Thank you once again for your stay and your feedback and look forward to welcoming you back to The Fern Lonavala.
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