Ratings based on 94 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Loved the area, one of the check in employees called me and told me we had a full kitchen when that was not the case. Mild miscommunication, easily fixable.
by A verified traveler
Nice place to stay for the weekend.
Posted 12 Aug 2024 on HotelsCheck in is about 1.4 miles offsite at the at a general Keystone Condominium check in office. Check in was super easy and the staff was friendly and helpful.
The room was nice and the bed was comfortable. There is a nice brewery, coffee shop, small grocery/liquor, and breakfast restaurant in a small strip mall attached to the condo. Location is right next to the ski resort. Would definitely stay here again.
by A verified traveler
Posted 20 Jul 2024
by A verified traveler
Posted 8 Jul 2024
by A verified traveler
Posted 11 Jun 2024 on Orbitz
by A verified traveler
Posted 16 Apr 2024
Everything was good except one thing. I booked thru Expedia.com. When I was there at the office, that was in the same building, but they can’t find my booking. I called Expedia and they told me to go to different place to get my check-in package. I drove about a mile to totally different lodging office to picked up my package and come back. It was confusing.
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 8 Mar 2024
Avoid this hotel!! We could not access the property upon arrival!! There was no front desk onsite, and the phone numbers provided to get a key did not work. They provided an offsite address which we drove to after showing up to the property and seeing there was no front desk. Once we arrived to the secondary address provided to get a key, nobody was working and we couldn’t get ahold of anyone to get a key. We had to book a hotel last minute so we didn’t have to sleep in the car. Should out to Andy from the Hyatt for being so helpful!! Expedia and the resort will not refund us. Apparently YOU have to call the hotel 48 hours ahead of time to make arrangements to get a key, and check in is only from 4-7. What a terrible business model!!!
by A verified traveler
Posted 4 Mar 2024
The pullout sofa was the worst ever in unit 5004. My son had wires poking at him all night. Not much sleep. Heat was great. Coffee maker didn’t work in the morning. Maintenance was the only one open to answer the phone and they sent out a worker with a new coffee maker, thankfully!! Great location. There is NO game room which was advertised on Expedia, which was a big disappointment for my son and I. The hot tub was so crowded we never were able to use it for our one night stay. Won’t come back, unfortunately.
by A verified traveler
Run down room
Posted 3 Mar 2024 on HotelsProperty very rundown. Beds not comfortable the only air that worked was hot air. Staff was very welcoming
