Ratings based on 14 Verified Reviews
4.5 Room cleanliness
4.5 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice condo, great location, could use some TLC/upd
Posted 4 Aug 2024 on HotelsGreat stay and perfect location. The property was a bit tired and could use some TLC. Looks like it has been a while since any updates had been done to the condo.
Overall perfect for a weekend stay for the event we attended
by A verified traveler from Colorado Springs
Posted 3 Apr 2024
by A verified traveler
Posted 22 Nov 2023 on Orbitz
Good for families
by A verified traveler
Posted 31 Jul 2023 on Hotels
Clean, comfortable, and centrally located...with exceptional views. Great place BUT the baseboard heater looked like it had a major leak under the couch and on the carpet (we went in the summer so no heat needed). The company managing these rentals is easy to find and get your key cards, however-big however, it is a bit of a riddle to find the location of the lodge and is difficult to locate as there's no written location of the lodge in the forms. You have to look it up in your email which is not convenient. The address should be in the paperwork that is picked up.
by A verified traveler
Great place
Posted 31 Dec 2022 on HotelsGreat place. Super nice lodge. Great location.
by A verified traveler
Posted 26 Sep 2022 on Hotels
The rooms/cabins in the lodge need some upgrades and a lot of TLC. There's a lot of wear and tear. The staff however was really nice and receptive with the issues we had.
Comment from Hotel Management
19 Oct 2022 by Britt, Hotel Management
Thank you for leaving us a review we appreciate your feedback! Our staff enjoyed taking care of your issues.
by A verified traveler
Posted 22 Sep 2022 on Hotels
Overall, our stay was 5 stars, the only disappointment was the elevator to the garage was out of service. We had already off loaded our luggage in the garage so we had to push it up the ramp, go to the outside ramp and then use the inside elevator. When leaving we parked outside so we only had to push the luggage cart down the handicap ramp. It was a minor inconvenience. The rest of the facility was amazing.
Comment from Hotel Management
19 Oct 2022 by Britt, Hotel Management
Thank you for your review. We are sorry to hear about the inconveniences you experienced with the elevator outage. We do not manage the building and just the unit and the elevator is being repaired by the HOA. We are glad that you enjoyed your stay otherwise.
by A verified traveler
Disappointed
Posted 4 Sep 2022 on HotelsWe've been going to Keystone for 22 years, love it. This was the worst condo we've rented. The couch is very old and uncomfortable, the dining room chairs are torn, we had to keep defrosting the frig to get it to work, the carpet in the bedroom is a tripping hazard, maintenance did not come back to help, the tv is going out and we had to keep working on it to get ot to work, etc. Very disappointed! Had a great time in Keystone, would not recommend this condo though.
Comment from Hotel Management
5 Sep 2022 by Britt, Hotel Management
Thank you for taking the time to leave us a review. We are sorry to hear that this stay was less then perfect and you left disappointed. We will look into the mainteance issues you have mentioned and we will also pass along your feedback about the furniture to the owner. Please do reach out with you are thinking about coming to Keystone next and we can find you a better property that will fit your needs.
by A verified traveler
Posted 14 Aug 2022 on Hotels
Comment from Hotel Management
14 Aug 2022 by Summit County Mountain Retreats, Hotel Management
Thank you for staying with us! We appreciate guests who are so kind.
by A verified traveler
Great lodge, just a few improvements needed
Posted 1 Aug 2022 on HotelsGreat lodge, clean and plenty of amenities nearby. Plenty of garage parking, however didn’t give 5* due to elevator to parking garage being broken which made things difficult. Also note pool in nearby Dakota lodge closes at 8pm not 10pm as reservation stated. Otherwise recommend.
Comment from Hotel Management
14 Aug 2022 by Summit County Mountain Retreats, Hotel Management
Thanks for taking the time to share your experience with us. On behalf of our entire team, thank you for allowing us to serve you.
