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The Palms Hotel

3.0 star property
Victorian Key West guesthouse in Key West Historic District with free breakfast

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Photo gallery for The Palms Hotel

Bed sheets, alarm clocks
Property grounds
Free daily continental breakfast
Private kitchen
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Pet friendly
  • Air conditioning
The current price is P15,361
P18,442 total
includes taxes & fees
Feb 9 - Feb 10

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Bed sheets, alarm clocks

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
Pet friendly
  • Sleeps 4
  • 2 Double Beds

View all photos for Cottage Suite 138

Bed sheets, alarm clocks

Cottage Suite 138

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Ceiling fan
2 bedrooms
Private bathroom
2 bathrooms
Microwave
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Ash Cottage Suite

Bed sheets, alarm clocks

Ash Cottage Suite

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Ceiling fan
Separate bedroom
Private bathroom
Shower/tub combination
Microwave
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Bed sheets, alarm clocks

Two Queen Beds Second Floor (Not Pet Friendly)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Ceiling fan
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Bed sheets, alarm clocks

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Ceiling fan
Sofa bed
Private bathroom
Microwave
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Bed sheets, alarm clocks

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room (Not Pet Friendly)

Bed sheets, alarm clocks

Deluxe King Room (Not Pet Friendly)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bed sheets, alarm clocks

Bi-Level Suite (Not Pet Friendly)

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
Located on the top floor
  • Sleeps 4
  • 2 Queen Beds OR 1 Twin Futon

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Bed sheets, alarm clocks

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
Pet friendly
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Bed sheets, alarm clocks

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Highlights

Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
Pet friendly
  • Sleeps 3
  • 1 King Bed

View all photos for Petite Queen Room (Not Pet Friendly)

Bed sheets, alarm clocks

Petite Queen Room (Not Pet Friendly)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Ceiling fan
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
820 White St, Key West, FL, 33040

What's nearby

  • Duval Street - 12 min walk
  • Ernest Hemingway Home and Museum - 15 min walk
  • Southernmost Point - 3 min drive
  • Mallory Square - 4 min drive
  • South Beach - 7 min drive

Getting around

  • Key West Intl. Airport (EYW) - 8 min drive

Restaurants

  • ‪Pepe's Cafe - ‬15 min walk
  • ‪Sandy's Cafe - ‬3 min walk
  • ‪Off the Hook Grill - ‬13 min walk
  • ‪El Siboney Restaurant - ‬10 min walk
  • ‪Dante's Key West - ‬14 min walk

About this property

The Palms Hotel

Guesthouse near Duval Street
Close to Ernest Hemingway Home and Museum and South Beach, The Palms Hotel provides free continental breakfast, a poolside bar, and a garden. Adventurous travelers may like the cycling at this guesthouse. Guests can also expect to find a bar.
You'll also enjoy perks such as:
  • An outdoor pool with sun loungers and pool umbrellas
  • Bike rentals, luggage storage, and gas grills
  • Coffee/tea in the lobby, tour/ticket assistance, and a computer station
  • Concierge services, multilingual staff, and a front-desk safe
  • Guest reviews give top marks for the breakfast, pool, and helpful staff
Room features
All guestrooms at The Palms Hotel include comforts such as air conditioning. Guest reviews speak well of the clean rooms at the property.
More amenities include:
  • Flat-screen TVs with cable channels
  • Mini fridges, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Parking and transportation

  • Limited onsite parking

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Tiki Bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No elevator

More

  • 2 floors
  • 4 buildings
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 10:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 55 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 100 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spring Break deposit: USD 150.00 per stay for guests under 25 years old staying between 01 February - 16 April

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Palms Hotel Key West
Palms Key West
Palms Hotel Key West
The Palms Hotel- Key West Hotel Key West
The Palms Hotel Key West
The Palms Hotel Guesthouse
The Palms Hotel Guesthouse Key West

Frequently asked questions

Does The Palms Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

How much does it cost to stay at The Palms Hotel?

As of Feb 6, 2025, prices found for a 1-night stay for 2 adults at The Palms Hotel on Feb 9, 2025 start from P 15,360.61, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Palms Hotel pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 100 lbs per pet. There's a fee of USD 55 per pet, per night. Service animals are exempt from fees.

How much is parking at The Palms Hotel?

Limited spots are available.

What time is check-in at The Palms Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Palms Hotel?

Check-out is at 11 AM.

Where is The Palms Hotel located?

Located in Key West Historic District, this guesthouse is within a 15-minute walk of The Unitarian Universalist Fellowship of Key West, Duval Street, and Ernest Hemingway Home and Museum. Florida Keys Beaches and South Beach are also within 1 mi (2 km).

The Palms Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1002 reviews
Rating 8 - Good. 257 out of 1002 reviews
Rating 6 - Okay. 106 out of 1002 reviews
Rating 4 - Poor. 58 out of 1002 reviews
Rating 2 - Terrible. 31 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Delightful historic hotel! Great location for walking to various locations on Key West! Staff kept everything very clean!
Stayed 7 nights in Jan 2025

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place.
Stayed 3 nights in Jan 2025

8/10 Good

Jolene M

Liked: Cleanliness, staff & service, amenities
Wonderful place. Only negative is the rooms with an A after the number are quite small. You won’t be disappointed If you book one of the other rooms. We will be returning!
Stayed 3 nights in Jan 2025

10/10 Excellent

Katherin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Light breakfast. Good location walkable distance to restaurants and shops
Stayed 1 night in Nov 2024

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location with clean updated rooms
Stayed 4 nights in Dec 2024

10/10 Excellent

Timothy, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent location, clean, lovely pool, super overall!
Stayed 1 night in Jan 2025

10/10 Excellent

Rosie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation close enough to Duval to enjoy the crazy crowds but far enough away to have some peace and quiet. Heated pool and complimentary breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ranyer

Liked: Cleanliness, amenities
Perfect location, Although it does not have enough parking
Stayed 1 night in Dec 2024

6/10 Okay

JAMES

This hotel was too far from the activities on the Duval Street. We were at this hotel during a cold snap, and there was no heat for the room housekeeping never cleaned the coffee pot and gave us fresh coffee. I bled a little on the pillow and it was never changed through the duration the light in the bed area flicked that was very disturbing.
Stayed 3 nights in Jan 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

GRACE, Arlington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location, we walked everywhere in Old Town. The property is very quirky, with lots of character. The staff were very helpful and friendly. I found the quality of the food at breakfast a bit disappointing.
Stayed 2 nights in Jan 2025

8/10 Good

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and facilities were great but my room faced the busy street so heard traffic all night as well as a rooster crowing. Hotel is quite a distance to walk to Duval Street and other attractions. Closest dining was a food truck called Pescado which had excellent fish tacos.
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will absolutely stay again. The hotel has a very charming Key West feel without the noise of downtown.
Stayed 2 nights in Dec 2024

10/10 Excellent

mario

Stayed 2 nights in Aug 2024

8/10 Good

mike

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good breakfast. Well taken care of property
Stayed 2 nights in Dec 2024

10/10 Excellent

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute Key West type of property. No elevator but typical of the area. Not a fan of the restroom across the hall.
Stayed 2 nights in Dec 2024

8/10 Good

Misty

Traveled with group
Liked: Cleanliness, staff & service, amenities
Affordable, 20 minute walk to Duval street, clean rooms, fridge, nice beds … small but perfect for a couple, parking is very limited !!
Stayed 4 nights in Dec 2024

2/10 Terrible

Oliver, Los Angeles

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As an Expedia Platinum member, I travel a lot which means that I have experienced and stayed at some particular and challenging hotels globally, but by far, not exaggerating one bit, in a non-entitled way, the WORST experience I’ve ever had was at the Palms Hotel in Key West. The Hispanic staff who barely speak English had an arrogant and condescending tone and were highly unprofessional which triggered/motivated me to post this negative review. Jair or Joaquin (employee gave me multiple fake names), the front desk Hispanic short male is a lawsuit waiting to happen. A person with his horribly poor customer service skills MUST NOT have contact with guests. Diane(a), Hispanic older female, who claims to be the property manager, was just as unpleasant to deal with. They are either untrained or culturally unfit to provide the level of customer service Americans expect in the U.S. These individuals were pompous, presumptuous. Imagine a foreign hotel staff being arrogant towards guests. Laughable. The “Continental” breakfast the property claims they offer is a joke. The pictures of the property/rooms are professionally and heavily edited and photoshopped. The hotel was virtually empty, Expedia extends me late checkouts (noon), but this amateur, incompetent and inefficient foreign staff made such a big deal to honor what their business partner (Expedia) extends to me. They made my stay miserable. I hope the property owners read this review and terminate and/or train these individual
Stayed 1 night in Dec 2024

6/10 Okay

HELEN

Liked: Cleanliness, staff & service
Decorated cute for Christmas!
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Close to the downtown area excellent for walking
Stayed 3 nights in Dec 2024

10/10 Excellent

Zachary

Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda, Fort Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Wish there was a microwave in the room. Very clean. Super nice staff.
Stayed 2 nights in Nov 2024

6/10 Okay

Marilyn

Traveled with family
Liked: Cleanliness, staff & service
Pool was a bit cold on the last day. Tv was hard to watch as the shows kept freezing.
Stayed 4 nights in Nov 2024

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay with really nice pool and nice continental breakfast. It has the Key West vibe but was a bit inconvenient for us to walk everywhere so we ended up getting multiple Uber rides to get around.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at The Palms for a couple nights, along with some family that were visiting from Germany. Enjoyed the Resort, nice pool area. The daily breakfast had lots of nice options. The staff was great! We did have a problem with our A/C our first night. Sounded like it was on its last leg. Super loud noise during the night. The next morning, we reported it to the front office and they promptly moved us to another room! Now that is customer service!!! We would definitely stay here again.
Stayed 2 nights in Nov 2024