Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Swampscott
Posted 10 Jan 2025
Hallway rugs could use a refresh. Impossible to move a rolling suitcase on them. And just a general statement: We hate paying resort fees when we make no use of the facilities. Access should be optional.
Comment from Hotel Management
10 Jan 2025 by Dayanna , Hotel Management
Dear Ina Lee, Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 8 Jan 2025
This was a great hotel and perfect location. Staff was extremely helpful and I can’t wait to return.
Comment from Hotel Management
8 Jan 2025 by Dayanna , Hotel Management
Dear Robyn Jill, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.
by A verified traveler
Posted 5 Jan 2025
I liked the partial Harbor view & the balcony. The Staff were very friendly & I did like the onsite restaurant & bar, The 3 pools were also a plus
Comment from Hotel Management
5 Jan 2025 by Dayanna , Hotel Management
Dear Barbara, Thank you so much for taking the time to write this great review of our hotel. I was so pleased that your stay with us was so enjoyable and we thank you for your great feedback. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great stay and we hope to host you again soon.
by A verified traveler
Posted 4 Jan 2025
Comment from Hotel Management
4 Jan 2025 by Dominika, Hotel Management
The team and I are so appreciative of your 5-star rating. We are thrilled you enjoyed your experience with us and hope to welcome you back for another great stay soon!
by A verified traveler
Posted 4 Jan 2025
Second time staying at hotel. This visit we were in a standard Queen room. It was a nice size room, but the bed was hard as a rock. Just an old mattress sitting on top of plywood. Nothing like the bed we had in first visit (it was a suite). We complained to front desk after 2 nights. They said they may be able to move us, but not until the next day. (It was NYE.) They also said the hotel was in midst of changing out mattresses; a fact which was later disputed by different staff. No one ever contacted us about the availability of moving to a new room. On check out day the cleaning crew entered our room and said their records showed room was vacant. So someone moved us to a new room in system, but never told us. We eventually got the daily service charge removed from our bill. The room cleaning never occurred before 4pm; on NYE they were so late getting to our room I had to speed shower. The hotel property is nice, but the daily fees are excessive for what you get.
Comment from Hotel Management
4 Jan 2025 by Dayanna , Hotel Management
Dear Leslie, Thank you for your feedback. We will be addressing your concerns.
by A verified traveler
Posted 1 Jan 2025
The staff was welcoming and very helpful. We loved the heated pool and the bar/restaurant located right next to it. The Marker is in a great location with many sights and restaurants in walking distance.
Comment from Hotel Management
1 Jan 2025 by Guadalupe, Hotel Management
Dear Richard,Thank you for taking the time to share your kind rating regarding your recent stay with us at The Marker Key West Harbor Resort.We strive to provide all of our guests with an unforgettable experience, and I am delighted to have accomplished that objective during your stay. We have many superstars on our team that are dedicated to providing great guest service and I am pleased to hear that we contributed to helping you have a great holiday.Being located in the historic Key West seaport provides our guests with fantastic views of the water and the convenience of walking to all the best venues on the island. We are thrilled that you were able to stay with us during your visit and enjoyed our privilege location.We look forward to welcoming you back for another great stay soon!Warm Island regards,
by A verified traveler
Posted 25 Dec 2024
Love the Marker!
Comment from Hotel Management
25 Dec 2024 by Dayanna , Hotel Management
Dear Laura, Thanks for staying with us. We appreciate your feedback and hope to welcome you back for another great stay soon!
by A verified traveler from East Aurora
Posted 25 Dec 2024
Comment from Hotel Management
25 Dec 2024 by Dayanna , Hotel Management
Dear David, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!
by A verified traveler
Posted 22 Dec 2024
Good location. The restaurant and bar closed too early. Breakfast was mediocre.
Comment from Hotel Management
22 Dec 2024 by Dayanna , Hotel Management
Hi Merilyn , Thanks for staying with us. We appreciate your feedback!
by A verified traveler from Bloomington
Posted 21 Dec 2024
First time stay was excellent. Thanks.
Comment from Hotel Management
22 Dec 2024 by Dayanna , Hotel Management
Dear Dale, The team and I are so appreciative that you took the time to share your kind words regarding your recent stay with us at The Marker Key West Harbor Resort . We strive to provide all of our guests with an unforgettable experience and I am delighted to have accomplished that objective during your stay. We are thrilled you enjoyed your visit with us and hope to welcome you back for another great stay soon!
