Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Very nice people and so clean! We loved Mike!
Comment from Hotel Management
13 Nov 2024 by Alberto Piceno, General Manager. , Hotel Management
Dear Floyd, thank you for staying at The Laureate Key West. We're so pleased to hear that you enjoyed the cleanliness of our property and found our staff to be friendly. It's great to know that our facilities met your expectations. We hope to welcome you back soon for another wonderful stay. Sincerely, Alberto Piceno, General Manager.
by A verified traveler
Posted 11 Nov 2024
The 3 bedroom suite was perfect for our travel group. Well appointed and comfortable. Nice pool and free parking and extremely friendly and helpful staff.
Comment from Hotel Management
11 Nov 2024 by Alberto Piceno, General Manager. , Hotel Management
Dear Ray, thank you for staying at The Laureate Key West. We're thrilled to hear that the 3-bedroom suite was a perfect fit for your travel group and that you enjoyed our amenities like the pool and free parking. Our team takes pride in providing friendly and helpful service, and it's wonderful to know that you appreciated their efforts. We hope to welcome you back for another relaxing stay soon.Sincerely,Alberto Piceno,General Manager.
by A verified traveler
Posted 8 Nov 2024
The suite was good as Airbnb apartments with Ocean view at Myrtle Beach with similar price. They offerd me an upgrade (?) from partial Ocean view to Ocean view, probably to compensate the price that I paid with Expedia since I complained that I paid more than >$100 for same room. I forgot to check the hotel price in their web and I just booked with expedia as I was doing for 15 yrs with them. The room price was 1/3 cheeper by booking directly with Hotel. Since I realized the day before and time frame to request for price adjustment with Expedia was already past for an hour.
The upgraded Suite had a parking with first floot roof view, heavy traffic road and Ocean view.
The location was front of the ocean with road and far from few beaches that Key West have. Also, unfortunately they have cockroachs and bugs in room. We found more on the wall next to elevator. We try to understand that it was inevitable by having suites with cooking area.
Comment from Hotel Management
11 Nov 2024 by Alberto Piceno, General Manager. , Hotel Management
Dear Elizabeth, thank you for staying at The Laureate Key West. We appreciate your feedback and are glad to hear that you enjoyed the cleanliness and service provided by our staff. We understand your concerns regarding pricing. While our location offers stunning ocean views, we make every effort to ensure guests are aware that we do not have direct beach access. However, beautiful beaches like Smathers Beach and Fort Zachary Taylor Park are nearby for your enjoyment. We apologize for any inconvenience caused by the room conditions and assure you that we are addressing these issues. We hope to welcome you back for an even better experience. Sincerely, Alberto Piceno, General Manager.
by A verified traveler
Posted 2 Nov 2024
Love it! Very clean and the staff was very friendly.
Comment from Hotel Management
5 Nov 2024 by Alberto Piceno, General Manager. , Hotel Management
Dear Daniela, thank you for staying at The Laureate Key West. We're so pleased to hear that you enjoyed the cleanliness of our property and found our staff to be friendly. It's great to know that our facilities met your expectations. We hope to welcome you back soon for another wonderful stay. Sincerely, Alberto Piceno, General Manager.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Alberto Piceno, General Manager. , Hotel Management
Dear Madalyn, thank you for staying at The Laureate Key West. We're so pleased to hear that you enjoyed the cleanliness, our staff & service, and the property conditions & facilities. Your positive feedback means a lot to us, and we hope to welcome you back for another great stay soon! Sincerely, Alberto Piceno, General Manager.
by A verified traveler
Posted 17 Oct 2024
Very nice rooms with small kitchen, living room and bed room. A little balcony overlooking the gulf.
Comment from Hotel Management
17 Oct 2024 by Alberto Piceno, General Manager. , Hotel Management
Dear Judith, thank you for staying at The Laureate Key West. We're so pleased to hear that you enjoyed your suite and its views. It's fantastic to know that we could contribute to a memorable stay. We hope to welcome you back for another great experience soon! Sincerely, Alberto Piceno, General Manager.
by A verified traveler
Posted 7 Oct 2024
The outside floors were a little slippery but overall I had a great time. Would love to stay again.
Comment from Hotel Management
8 Oct 2024 by Alberto Piceno, General Manager. , Hotel Management
Dear Mercedes, thank you for staying at The Laureate Key West. We're so pleased to hear that you had a great time and appreciated our cleanliness, staff, amenities, and property conditions. We apologize for any inconvenience caused by the slippery floors and will look into this matter. We can't wait to welcome you back for another enjoyable stay. Sincerely, Alberto Piceno, General Manager.
by A verified traveler
Posted 2 Oct 2024
Suites have lots of room.
Comment from Hotel Management
2 Oct 2024 by Alberto Piceno, General Manager. , Hotel Management
Dear Elizabeth, thank you for staying at The Laureate Key West. We're so pleased to hear that you enjoyed your suite. It's great to know that our cleanliness, staff & service, amenities, and property conditions met your expectations. We strive to provide a top-notch experience for all our guests, and your feedback is truly appreciated. We look forward to welcoming you back on your next visit to Key West! Sincerely, Alberto Piceno, General Manager.
by A verified traveler from STONE MOUNTAIN
Posted 25 Sep 2024
Not very far from the Key West Airport
Comment from Hotel Management
25 Sep 2024 by Alberto Piceno, General Manager. , Hotel Management
Dear Christopher, thank you for staying at The Laureate Key West. We're glad you found our location convenient to the Key West Airport. We hope you had a pleasant stay and look forward to welcoming you back on your next visit to Key West. Sincerely, Alberto Piceno, General Manager.
by A verified traveler
Posted 12 Sep 2024
Great suite hotel. Rooms have a full kitchen and very spacious rooms, each with separate bathroom.
Comment from Hotel Management
12 Sep 2024 by Alberto Piceno, General Manager. , Hotel Management
Dear Ulrike, thank you for staying at The Laureate Key West. We're so pleased to hear that you enjoyed your suite and found the rooms spacious and well-equipped with a full kitchen. It's great to know that our cleanliness, staff & service, amenities, and property conditions met your expectations. We strive to provide a top-notch experience for all our guests, and your feedback is truly appreciated. We look forward to welcoming you back on your next visit to Key West! Sincerely, Alberto Piceno, General Manager.
