Ratings based on 992 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Our first time in Key west
We really enjoyed it , nice view of Mallory square and sunsets and all the live action in the area from our balcony , wish there was an ice machine or water dispenser on every floor
It’s close to a lot and nice staff
Comment from Hotel Management
17 Jan 2025 by Craig, Hotel Management
Hi Mr. Martone. Thank you for your five-night stay & we value your feedback! Our team is both appreciative of your five-star review and for the opportunities to assist throughout your Ocean Key excursion. Most importantly, we share your excitement over your positive experience with our resort & location! Your sentiments have also been shared to ensure our leadership team includes your guest perspective in our efforts in enhancing guest satisfaction & retention. Our team cordially invites you to return & we look forward to you again joining us at the foot of the Sun & heart of the fun!
by A verified traveler
Posted 16 Jan 2025
Needs updating! Rugs in room very dirty! Outside extremely run down
Comment from Hotel Management
16 Jan 2025 by Craig, Hotel Management
Hi Mr. Pashos. Thank you for your three-night stay & we value your feedback! Our team is both appreciative of your four-star review and for the opportunities to assist throughout your Ocean Key excursion. Your sentiments have been shared to ensure our leadership team includes your guest perspective in our efforts in enhancing guest satisfaction & retention. We cordially invite you to return & look forward to sharing your latest Key West memory!
by A verified traveler from punxsutawney
Posted 11 Jan 2025
The property location is very convenient to Duvall Street and other attractions
Comment from Hotel Management
12 Jan 2025 by Craig, Hotel Management
Hi Mr. Bofinger. Thank you for your four-night stay & we value your feedback! Our team is both appreciative of your five-star review and for the opportunities to assist throughout your Ocean Key excursion. Most importantly, we share your excitement over your positive experience with our resort & location! Our team cordially invites you to return & we look forward to you again joining us at the foot of the Sun & heart of the fun!
by A verified traveler from Aurora
Posted 7 Jan 2025
Beautiful luxurious hotel on the water. Our room had a lovely balcony with a view where we had room service breakfast. Staff were excellent. We walked down Duval Street and all around town.
Comment from Hotel Management
7 Jan 2025 by Craig, Hotel Management
Hi Mrs. Overgard. Happy birthday! Thank you for your six-night return stay & we value your feedback. Our team both appreciates your three-star review and the opportunities to assist & enhance your latest Ocean Key excursion. Most importantly, we share your excitement over your positive experience with our resort & amenities! We cordially invite you to return and look forward to sharing your latest Key West memory!
by A verified traveler
Posted 6 Jan 2025
The hotel is decent but not worth the rate charged. Parking is excessively expensive at $48 per night and there isn’t much offered for the $60 resort fee. Nearby roosters are in a different time zone and will wake you up in the middle of the night. Location is the only reason to stay here.
Comment from Hotel Management
7 Jan 2025 by Craig, Hotel Management
Hi Michael. Thank you for your recent three-night stay and we value your feedback! My name is Craig Rylander and I am the Director of Front Office Operations at Ocean Key Resort & Spa. While pleased our team & property met certain expectations, I share your disappointment with where we did not. Your sentiments have been shared to ensure our leadership team includes your guest perspective in our efforts in enhancing guest satisfaction & retention. I cordially invite you to return & remain committed to ensuring your Key West loyalty.
by A verified traveler
Posted 3 Jan 2025
We returned to Ocean Key Resort to celebrate our 10 year wedding anniversary. It was amazing from start to finish, cannot say enough good things about the staff at the resort. The only suggestion is that our ocean view suite was a little obstructed by the trees, they need some tidying up but other than that it was great
Comment from Hotel Management
4 Jan 2025 by Craig, Hotel Management
Hi Mrs. Roche. Happy anniversary! Thank you for your six-night return stay & we value your feedback. Our team both appreciates your five-star review and the opportunities to assist & enhance your latest Ocean Key excursion. Most importantly, we share your excitement over your positive experience with our resort & amenities! We cordially invite you to return and look forward to sharing your latest Key West memory!
by A verified traveler
Posted 3 Jan 2025
Comment from Hotel Management
3 Jan 2025 by Craig, Hotel Management
Hi Mr. Kaine. Thank you for your six-night stay & we value your feedback! It was a pleasure meeting you & your family throughout your Ocean Key excursion. Our team both appreciates your five-star review and the opportunities to assist & enhance your experience. Most importantly, we share your excitement over your positive experience with our resort & amenities! We cordially invite you to return and look forward to sharing your latest Key West memory!
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Craig, Hotel Management
Hi Mr. Blasutti -Thank you for your four-night stay & we value your feedback! Our team is both appreciative of your five-star review and for the opportunities to assist throughout your Ocean Key excursion. Most importantly, we share your excitement over your positive experience with our resort & amenities!We cordially invite you to return & look forward to sharing your next Key West memory!
by A verified traveler
Posted 31 Dec 2024
The staff was very nice and the property and location was great.
Comment from Hotel Management
31 Dec 2024 by Craig, Hotel Management
Hi Mr. James -Congratulations! Thank you for your three-night stay & we value your feedback! Our team is both appreciative of your five-star review and the opportunities to assist throughout your Ocean Key excursion. Most importantly, we share your excitement of your positive experience with our resort & amenities!Our team cordially invites you to again join us at the foot of the Sun & heart of the fun!
by A verified traveler from North Port
Posted 27 Dec 2024
Our room had a partial ocean view. The other part was the cruise ships that come and go daily. It was fun to have them just appear quietly. We love Key West and have been visiting for many years. First time at this location and we'd do it again. Perfect spot for walking to most of our favorite places. The room was freshly decorated, comfortable, clean and fun. The staff was courteous and accomodating. Next time we will try the restaurant.
Comment from Hotel Management
27 Dec 2024 by Craig, Hotel Management
Hi Mrs. McCormack -Thank you for your four-night stay & we value your feedback! Our team is appreciative of your five-star review and pleased for the opportunities to provide assistance throughout your excursion. Most importantly, we are thrilled you, once again, enjoyed your return to Key West!Our team cordially invites you to return and looks forward to sharing your latest memory at the foot of the Sun & heart of the fun!
