Ratings based on 1,095 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
Great location
by A verified traveler from Fountain Hills
Posted 26 Nov 2024
First and foremost, beautiful clean property in an excellent location with very comfortable beds...
Now the staff...
Wilday , McKinley, Glaudia... Exemplary Front desk staff! Dealt with construction setbacks while keeping their guests happy... Very happy.
Jesse, Uriel, Richard & Milton went above and beyond to see that we had everything we needed including ice & complimentary bicycles and absolutely everything else we needed. Rosalind, the game coordinator at the Marker pool was such an amazing girl making sure everybody had fun! Karolina the bartender, took great care of us while we were waiting for our pool to open. Excellent food and service at both properties.
Aryshaun ...pm front desk stayed awake.
Denay... Front Desk & Marketplace, saw to our every need, went above and beyond. We know what it's like to work for a hotel under construction. (Former Hilton management)
John concierge ... Knew the answer to every question, great attitude and totally approachable.
Harry & German: These two bartenders have everything it takes to keep The masses fed and drank.... serious hustle . We love you!
We stayed seven nights with a Duval view balcony... Best view on the island. We've been coming to Key West for years... Decades...
Comment from Hotel Management
30 Nov 2024 by Denilson MOREAU, Hotel Management
Thank you for your feedback regarding our location, upkeep, rooms and staff service. It's always encouraging to receive positive feedback from the ones that matter most -You! When your travels bring you back to the area, we look forward to hosting you again.
by A verified traveler
Posted 25 Nov 2024
Property was very clean. HVAC must have been wired backwards in halls and room. Had to turn unit off to warm room or would have been 64 degrees. Restaurant and staff was amazing. Bar drinks ok but expensive. I would definitely return though.
Comment from Hotel Management
30 Nov 2024 by Denilson MOREAU, Hotel Management
Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed your stay with us. We sincerely apologize for any inconvenience that was caused by our air condition not heating, I understand how frustrating that can be. I have shared your feedback with our engineering department. We look forward to you stay with us again.
by A verified traveler
Posted 24 Nov 2024
by A verified traveler from Orange Beach
Posted 18 Nov 2024
Beautiful
Comment from Hotel Management
19 Nov 2024 by Brittany Odom, Hotel Management
Thank you for taking the time to share your experience, we understand that your time is valuable. It's always encouraging to receive positive feedback from our guest, and we are happy to hear you enjoyed your stay. We look forward to you staying with us again once your travels bring you back to the area!
by A verified traveler
Posted 18 Nov 2024
Walking distance to everywhere
Comment from Hotel Management
19 Nov 2024 by Brittany Odom, Hotel Management
Thank you for taking the time to share your feedback with us. We are happy to hear that you enjoyed your stay with us and our location. We look forward to hosting you again when your travels bring you back to the area.
by A verified traveler
Posted 17 Nov 2024
Great place to stay. Walking distance to everything. Good food. Very friendly staff members.
Comment from Hotel Management
19 Nov 2024 by Brittany Odom, Hotel Management
Thank you for taking the time to share your experience of our location, restaurant and staff. It's always encouraging to receive positive feedback from the ones that matter most -YOU!We look forward to hosting you again when your travels bring you back to the area.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Brittany Odom, Hotel Management
Thank we appreciate your feedback regarding your stay. Regretfully we missed the mark on making it amazing, and for that we sincerely apologize. We hope that if your travels bring you back to the are we will have the opportunity to regain your confidence.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Brittany Odom, Hotel Management
It's always encouraging to receive positive feedback from the ones who matter most- YOU. We are delighted to hear that you enjoyed your stay and look forward to hosting you again in the future when your travels bring you back to the area.
by A verified traveler
Posted 13 Nov 2024
This hotel is central to most of the restaurant, bars, and attractions in Key West...
Comment from Hotel Management
15 Nov 2024 by Brittany Odom, Hotel Management
It's always encouraging to receive positive feedback from the ones who matter most- YOU. We are delighted to hear that you enjoyed your stay and look forward to hosting you again in the future when your travels bring you back to the area.
