Ratings based on 989 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
We love the Hyatt...... great stay, close to everything, clean and highly managed
Comment from Hotel Management
3 Dec 2024 by KP, Hotel Management
Hello Tracy! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
by A verified traveler
Posted 29 Nov 2024
Our Oceanview Suite was incredible. Sarah and Agnes the prime bartenders were top notch. Breakfast was not cheap, but it kept us full the entire 1st half of the day. Amenities were on site and everything else was a short walk away. Only negative — In room coffee was not very good, but was always stocked (started going to Coffee Bar in Morning). Excellent gym for those that want a full option workout too.
If you can stay in KW, this is the place to go!
Comment from Hotel Management
2 Dec 2024 by KP, Hotel Management
Hello Carl! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
by A verified traveler
Posted 22 Nov 2024
We spent a weekend in Key West and really enjoyed our stay at this hotel. The staff were friendly and accommodating and the rooms were clean and updated. The location is perfect! We will be back.
Comment from Hotel Management
25 Nov 2024 by KP, Hotel Management
Hello Julie! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by KP, Hotel Management
Hello Casey! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
by A verified traveler
Posted 17 Nov 2024
Great place! Will stay again
Comment from Hotel Management
17 Nov 2024 by KP, Hotel Management
Hello Monte! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
by A verified traveler
Posted 15 Nov 2024
Very clean and staff was fantastic. Second time staying there loves it
Comment from Hotel Management
15 Nov 2024 by KP, Hotel Management
Hello Ginger! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
by A verified traveler
Posted 2 Nov 2024
Staff was extremely friendly and accommodating. Perfect location!
Comment from Hotel Management
5 Nov 2024 by KP, Hotel Management
Hello Jean Marie! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by KP, Hotel Management
Hello Michael! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We were disappointed to see such a low score and we would appreciate any additional information. If possible, at you earliest convenience, can you please contact one of our Operations Managers.
by A verified traveler
Posted 28 Oct 2024
Rooms are poorly decorated. No carpet or rug. Cold hard floors that get wet from humidity and slippery. Air conditioning wouldn’t regulate properly so it got ice cold at night. Pool lounge chairs are uncomfortable and the pool area is not inviting. Service was poor at the pool. Bartenders were very good and friendly.
The overall hotel felt cheap to me. Sorry but you asked.
Comment from Hotel Management
28 Oct 2024 by KP, Hotel Management
Hello Michael! Thanks so much for taking the time to complete an online review and providing candid feedback about your recent experience at our resort. We hope to welcome you back during your next trip to Key West.
by A verified traveler from Fredericksburg
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by KP, Hotel Management
Hello Rodriquez! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We were disappointed to see such a low score and we would appreciate any additional information. If possible, at you earliest convenience, can you please contact one of our Operations Managers.
