Ratings based on 273 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Sep 2024
It was easy to find. Check in was smooth! Shoutout to Emma and cleaning staff for being so helpful and friendly. Location was convenient and very walkable. I would love to live in this area it’s a vibe!!!
Comment from Hotel Management
24 Sep 2024 by Steve, Hotel Management
Outstanding. Thank you for visiting us and Key West.
by A verified traveler
Posted 23 Sep 2024
The pictures don't help, the room was very welcoming , the beds where comfortable, extremely clean . i would recommend it . the walk to DuVal it about 15 min sober 20 buzzed.
Comment from Hotel Management
23 Sep 2024 by Steve, Hotel Management
Thanks for visiting.Hope to see you again.
by A verified traveler
Posted 4 Sep 2024
The most professional front desk GG and Emma. They made sure we enjoy our stay there and took care even of parking our car. The staff was welcoming and helpful, making sure their guest enjoyed their time there.
Definitely will go back and share our great experience with friends.
Comment from Hotel Management
4 Sep 2024 by Emma , Hotel Management
Thank you for your review, we look forward to seeing you again!
by A verified traveler
Posted 28 Aug 2024
A bit far from Duval
Gigi was great help in checkin and very welcoming
Comment from Hotel Management
29 Aug 2024 by Emma , Hotel Management
Thank you for your review, we appreciate your feedback.
by A verified traveler
Posted 25 Aug 2024
🤗
Comment from Hotel Management
29 Aug 2024 by Emma , Hotel Management
Thank you for your review, we hope to see you again!
by A verified traveler
Posted 13 Aug 2024
Staff was amazing and friendly. Check in was a touch confusing since there are several properties and the front desk was .7 miles away, but to be fair, they did warn us about that and we just forgot because we so exhausted when we got in. After that though, our whole stay was lovely.
Comment from Hotel Management
14 Aug 2024 by Emma , Hotel Management
Thank you for your review, we hope to see you again!
by A verified traveler
Posted 26 Jul 2024
Comment from Hotel Management
29 Jul 2024 by Steve, Hotel Management
We thank you for visiting. Please visit us again.
by A verified traveler from Sarasota
Posted 22 Jul 2024
Older property and could use some paint touch up and better repairs of issues inside of room to look nice. Room had some nice updates and was clean. Kitchenette was nice to have, but cooktop needs some repair to burners. Room fridge does not have a frozen area, at least we couldn't get ice cubes to form. Parking is a little tight, but manageable. Only other suggestion is to put some type of small closet in the room to hang clothes as only option available, was a small rod which didn't hold all our clothes as we had 3 people in the room and it's set up for 4. Staff was nice and cleaned daily. Definitely would stay again with Key West Hospitality group.
Comment from Hotel Management
23 Jul 2024 by Steve, Hotel Management
Thank you and appreciate the informative feedback. We will look at each of the items you mentioned.See you again.
by A verified traveler
Posted 25 Jun 2024
Roof and pool access were nice. Very pricey to stay here during the summer unfortunately. The locations they have around Key West are all convenient.
Comment from Hotel Management
26 Jun 2024 by Emma , Hotel Management
Thank you for your review and we hope to see you again!
by A verified traveler
Posted 23 Jun 2024
We always like extra pillows & towels. Which we didn't request, so no fault of the staff.
Comment from Hotel Management
24 Jun 2024 by Steve, Hotel Management
Thank you for visiting. Let us know next time and we will provide what you request.
