Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
The hotel is in an amazing spot, with tons of shops and restaurants just a short walk away. It’s conveniently located just a block from the famous Duval Street, making it easy to explore all that Key West has to offer. Highly recommend for anyone looking for a prime location!
Comment from Hotel Management
10 Dec 2024 by KP, Hotel Management
Hello Jennifer! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
by A verified traveler
Posted 7 Dec 2024
Not given arrival drink, reusable water cans not told are refillable and only 2 in room booked for 3. Later told water stations in every bldg, who goes to other bldgs other than the one staying at. Room described as 2 Queen partial Ocean view (which we stayed in once before) has 460 sqft but the one they gave us in an opposite building had only 2?0 sqft must have been a converted king room with the beds swapped out. Never the less, it was way smaller than the 460sqft one we stayed in there years earlier. Bathroom was half the size and main room was cramped. With 3 adults it was a tight fit and a large disappointment. Manager said it was a 2Queen Bd Partial Ocean view room? and no others were available…we arrived @11:30. No compension was given. SAD Bill Vagi
Comment from Hotel Management
9 Dec 2024 by KP, Hotel Management
Hello Linda! Thanks so much for taking the time to complete an online review and providing candid feedback. We hope to welcome you back during your next trip to Key West.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
9 Dec 2024 by KP, Hotel Management
Hello Makayla! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by KP, Hotel Management
Hello Laura! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
5 Dec 2024 by KP, Hotel Management
Hello Tracy! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
by A verified traveler
Posted 4 Dec 2024
If you're looking for a hotel with a sunny pool or a beach this is NOT the place. Hotel shadows the pool all day and it's extremely small. Hotel rooms were average.
Comment from Hotel Management
5 Dec 2024 by KP, Hotel Management
Hello Andrew! Thanks so much for taking the time to complete an online review and providing candid feedback. We hope to welcome you back during your next trip to Key West.
by A verified traveler
Posted 3 Dec 2024
We love the Hyatt...... great stay, close to everything, clean and highly managed
Comment from Hotel Management
3 Dec 2024 by KP, Hotel Management
Hello Tracy! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
by A verified traveler
Posted 29 Nov 2024
Our Oceanview Suite was incredible. Sarah and Agnes the prime bartenders were top notch. Breakfast was not cheap, but it kept us full the entire 1st half of the day. Amenities were on site and everything else was a short walk away. Only negative — In room coffee was not very good, but was always stocked (started going to Coffee Bar in Morning). Excellent gym for those that want a full option workout too.
If you can stay in KW, this is the place to go!
Comment from Hotel Management
2 Dec 2024 by KP, Hotel Management
Hello Carl! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
by A verified traveler
Posted 22 Nov 2024
We spent a weekend in Key West and really enjoyed our stay at this hotel. The staff were friendly and accommodating and the rooms were clean and updated. The location is perfect! We will be back.
Comment from Hotel Management
25 Nov 2024 by KP, Hotel Management
Hello Julie! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by KP, Hotel Management
Hello Casey! Thanks so much for taking the time to complete an online review about your recent experience at our resort. We cannot wait to welcome you back during your next trip to Key West.
