Ratings based on 1,059 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
by A verified traveler from Santa Cruz
Posted 15 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Patrick, Hotel Management
We're so glad you enjoyed your stay with us!
by A verified traveler
Posted 14 Nov 2024
Staff was always friendly. Continental breakfast was sufficient. Location; Location. Bike rental onsite.
Cons: tub jets were dirty.
Comment from Hotel Management
15 Nov 2024 by Patrick, Hotel Management
We're so glad you enjoyed your stay with us! We will address these issues
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Patrick, Hotel Management
Thank you for your review
by A verified traveler
Posted 11 Nov 2024
Heron House is a very convenient and cozy place to stay. The reason I'm only giving them three stars is the room.
The bed was uncomfortable - I could feel the springs in the mattress and the pillows were flat.
There was no place to hang clothes - only drawers which doesn't work for all outfits.
There was no hooks to hang towels and no stopper for the sink which is an issue if you drop anything.
Also the breakfast was blah.
But it was more reasonably priced and very convenient so I might find myself staying there - I will ask for a different room though.
Comment from Hotel Management
11 Nov 2024 by Patrick, Hotel Management
Thank you, we will address these issues directly.
by A verified traveler
Posted 9 Nov 2024
When we arrived we were net by Trent. He was so welcoming and helped us with whatever needs we had. We will be back!!
Comment from Hotel Management
10 Nov 2024 by Patrick, Hotel Management
Were so glad you enjoyed your stay with us!
by A verified traveler from Santa Ana
Posted 6 Nov 2024
Nice staffs, clean room.
WiFi signal is poor, unreliable.
Comment from Hotel Management
8 Nov 2024 by Patrick, Hotel Management
Thank you for your feedback, we will address this issue.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by t, Hotel Management
may we ask why the one out of 5? we have no notes of any issues you brought to the front desk during your stay
by A verified traveler
Posted 2 Nov 2024
Great property…everything was excellent…only thing that was not perfect was the check out experience..I had to leave early morning, but nobody was there to take care of my check out process and I was not informed what to do in this case…other than that very nice experience.
Comment from Hotel Management
2 Nov 2024 by Patrick, Hotel Management
Thank you for your feedback. Cheers
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by t, Hotel Management
thank you
