Ratings based on 981 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 14 Nov 2024
by A verified traveler from Danvers
Posted 11 Nov 2024
Walls are thin and you can hear everything.
Comment from Hotel Management
13 Nov 2024 by General Manager, Hotel Management
Dear Jodi,Thank you for being our guest and sharing your valuable feedback. While we hope you enjoyed our new look, honoring the legacy of our legendary resort, we are sorry to hear there was a noise concern. On future visits, please make our front desk aware of your room preferences, and they will do all they can to ensure you get a room that best fits your needs.
by A verified traveler
Posted 8 Nov 2024
Absolutely overpriced
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Angel,Thank you for reaching out to our team again. We again want to share that our property has been undergoing a grand renovation to thoughtfully elevate the historic resort. We're very sorry that you did not feel you received great value and that your stay was less than satisfactory. Our team is excited to share that we are completing the final phases of our grand renovation to preserve our resort's timeless character. We hope you'll consider joining us again on a future stay, as we'd be grateful for the chance to show you what makes being our guest so special.
by A verified traveler
Posted 8 Nov 2024
Absolutely overpriced
Comment from Hotel Management
21 Nov 2024 by General Manager, Hotel Management
Dear Angel,After a century of delivering remarkable experiences in Old Town Key West, our property has been undergoing a grand renovation to thoughtfully elevate the historic resort. Despite this, we're truly disappointed that you did not feel you received great value and that your stay was less than satisfactory. Please know that we are completing the final phases of our grand renovation to preserve our resort's timeless character. It's our hope you'll consider joining us again so that we can show you all that we have to offer.
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 2 Nov 2024
The first morning I woke up to them chainsawing at 7am. The next two mornings I woke up to them trimming trees right outside my balcony and coconuts slamming down on the concrete and busting open. They have a big front end loader machine that just kept going back and forth and back and forth across the beach. So if you want some beach time you’ll have to share it with a big noisy machine. Then they decided to do construction in one of the rooms above us and apparently needed to cut a lot of wood because all I could hear for a while was them running a saw. If you order delivery the hotel won’t let the delivery person bring it to your room. You have to hike it all the way to the other end of the property to get it and then hike it all the way back to your room.
Comment from Hotel Management
3 Nov 2024 by General Manager, Hotel Management
Dear Justin, Thank you for sharing your feedback with us. We’re sorry for the disruptions during your visit, as we’re currently completing the final phases of a grand renovation to elevate the guest experience. Once completed, Casa Marina will feature fully reimagined guestrooms, walk-out beachfront suites, and refreshed outdoor spaces, allowing you to enjoy Key West in a whole new way. We hope you’ll consider returning to experience the new look and relaxed ambiance that our revitalized resort will soon offer. Thank you again, and we look forward to welcoming you back for a truly elevated stay.
by A verified traveler
Posted 1 Nov 2024
Getting old
Comment from Hotel Management
2 Nov 2024 by General Manager, Hotel Management
Dear Brent,Thank you for taking a moment to share feedback about your recent stay. We're glad to see you enjoyed your visit overall despite the age of our property. Casa Marina is currently undergoing the final phases of our grand renovation, and we are excited to unveil a new look honoring the legacy of our legendary resort with fully reimagined guestrooms and more. We hope for the opportunity to delight you in an immersive and elevated experience once our enhancements are complete.
by A verified traveler
Posted 1 Nov 2024
Our stay was amazing. The staff made the experience so special. Jhon Romero went out of his way to ensure the service was 5 stars!!!! Rooms are beautiful and the outdoor spaces were done so perfectly to have a fun night and a relaxing morning sipping my coffee. We will be back to stay here again!!!
Comment from Hotel Management
1 Nov 2024 by General Manager, Hotel Management
Dear Krystle,Our friendly staff works hard to ensure all our guests feel welcome, and Jhon will be proud you mentioned his kind assistance. It's also great to hear that our beautifully updated rooms and outdoor space impressed you. Please come see us again soon at Casa Marina Key West, Curio Collection by Hilton.
by A verified traveler
Posted 30 Oct 2024
A Great and lovely service
Comment from Hotel Management
31 Oct 2024 by General Manager, Hotel Management
Dear Juan,Thank you for your positive review! We're pleased to hear that our friendly service contributed to your positive experience. We're excited to share that Casa Marina is completing the final phases of our grand renovation to preserve its timeless character. We hope you’ll consider a future visit to Casa Marina to give us a new opportunity to delight you in an immersive and elevated experience.
