Ratings based on 603 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Littleton
Posted 19 Nov 2024
Not great if you are not into water sports
Comment from Hotel Management
19 Nov 2024 by Front Office, Hotel Management
Thank you for your feedback. We apologize you did not enjoy your stay. We hope you will give us another chance in the future.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Front Office, Hotel Management
Thank you for your rating!
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
9 Nov 2024 by Front Office, Hotel Management
Thank you for your review
by A verified traveler from Arroyo Grande
Posted 30 Oct 2024
Wish we got to stay longer!
We stayed in the Royale Suite and it was beautiful.
We had booked another hotel, which was the complete opposite of how it was promoted and found this last minute.
Bed was comfortable, they had a humidifier, it felt like an Airbnb without all the hassle. They had free paddle boards and kayaks for guest, and you can go to the resort next door and use the there amenities as well. Will definitely return!
Comment from Hotel Management
31 Oct 2024 by Front Desk, Hotel Management
Thank you so much for your review! We appreciate your feedback. We are delighted to hear you had a wonderful experience at our resort. We hope to see you again soon and have a nice day.
by A verified traveler
Posted 26 Oct 2024
Great romantic getaway!!
Comment from Hotel Management
26 Oct 2024 by Front Desk, Hotel Management
Thank you so much for your review ! We're delighted to hear you enjoyed your stay with us !
by A verified traveler
Posted 25 Oct 2024
We booked on our way from Miami to Key Largo. Was definitely a great find and would love to stay again.
Comment from Hotel Management
25 Oct 2024 by Front Desk, Hotel Management
Thank you so much for your review ! We're glad you had a great time staying with us, and hope to have you back on your next trip to the Keys.
by A verified traveler
Posted 22 Oct 2024
We aren’t picky travelers, however, the room was in need of serious repairs. The shower bar was broken, door handle to the outside was broken and kept falling off, poorly patched holes in the wall, I stepped on two different pieces of glass that got stuck in my foot ( we didn’t break anything). We were given the incorrect code to get in so we had to call the after hours number. There was nobody onsite to ask questions, food truck wasn’t open, bathroom set up was very weird and shower was awkward. Smelled funny.
Comment from Hotel Management
30 Oct 2024 by Front Desk, Hotel Management
Thank you so much for your review! We appreciate your feedback. We apologize for the communication issues you experienced regarding late arrival. We hope to welcome you back for an even better experience!
by A verified traveler
Posted 21 Oct 2024
Nice location, room was nice but bed was extremely firm, left me sore each morning. Tv on a weird spot where it was difficult to see while lying back in bed. Water pressure was very low and water never got warmer than "lukewarm" which made showering unpleasant. Property did have some amenities like washer/dryer at no cost and in room microwave, keurig, dishwasher and refrigerator which was nice.
Comment from Hotel Management
21 Oct 2024 by Front Office, Hotel Management
Thank you for your review. We will look into the issue with the water temperature and address it immediately. We hope to see you back soon!
by A verified traveler from Seguin
Posted 17 Oct 2024
Amazing!!!
Comment from Hotel Management
17 Oct 2024 by Front Desk, Hotel Management
Thank you so much for your review!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Front Desk, Hotel Management
Thank you for your rating!
