Ratings based on 45 Verified Reviews
3.1 Room cleanliness
3.0 Service & staff
3.6 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Aug 2024
Great place, easy walking to hospita, supermarket and restaurants.
Highly recommended
Comment from Hotel Management
13 Aug 2024 by Guest Services, Hotel Management
Dear Wes,Thank you for your lovely feedback and for choosing to stay with us at Melbourne Kew Central.We're delighted you enjoyed your stay and found the location convenient.We hope to welcome you back again soon.Kind regardsGuest ServicesMelbourne Kew Central
by A verified traveler
Posted 23 Jul 2024
the room was smelly, strong smell of cigarette smoke, curtains , window ledges etc were dirty, and the window to outside did not have a lock on it.
Comment from Hotel Management
24 Jul 2024 by Melbourne Kew Central, Hotel Management
Hi Jim,Thank you for bringing these concerns to our attention. We sincerely apologise for the issues you encountered during your stay. Providing a clean and comfortable environment is our top priority, and we regret that we fell short of your expectations.We take cleanliness and maintenance very seriously, and we will address these issues immediately with our housekeeping and maintenance teams to ensure they are rectified.Please accept our apologies once again. We appreciate your feedback as it helps us to improve and provide better experiences for our guests. If there is anything else you would like to discuss or if you plan to stay with us again, please do not hesitate to reach out.Best regards,Melbourne Kew Central.
by A verified traveler
Posted 28 May 2024 on Wotif
Comment from Hotel Management
12 Jun 2024 by Guest Services, Hotel Management
Dear Randall,Thank you for choosing our hotel in Kew and for sharing your experience. We are pleased to know you had an enjoyable stay overall. We appreciate your feedback and look forward to welcoming you back. Kind Regards,Guest ServicesKew Central Apartment Hotel
by A verified traveler
Posted 10 May 2024 on Wotif
The customer service representative I interacted with was very confrontational and did not display a friendly demeanor. From the start of the conversation, I did not feel welcome or valued as a customer. Lack of Friendliness: There was a noticeable lack of friendliness in the interaction, which is essential in creating a welcoming environment for customers. Overall Unwelcoming Atmosphere: The combination of a confrontational attitude and lack of friendliness contributed to an overall unwelcoming atmosphere during the customer service interaction.
Comment from Hotel Management
13 May 2024 by Peter B, Hotel Management
Dear Siong Huon,We sincerely apologise for the experience you had with our customer service team. It is always our goal to provide a welcoming and friendly environment. Your feedback is invaluable to us and we are addressing this matter internally to prevent such issues in the future. We hope to have another opportunity to provide you with the quality service you should expect from us.Kind Regards, Guest Services Melbourne Kew Central Apartment Hotel
by A verified traveler
Posted 30 Mar 2024
The rooms are smelly and never vacummed, showers dont have extractor fans and kitchen does not have working rangehood. Reception is never attended and phone calls are not answered as if they are avoiding contact with the guests. Dont stay here if you can avoid.
Comment from Hotel Management
2 Apr 2024 by Peter B, Hotel Management
Dear Amanpreet, Thank you for taking the time to share your feedback. We sincerely apologise, the issues you've described fall far short of the standards we aim to maintain. We are taking your feedback very seriously and will conduct a thorough investigation to address these concerns immediately.Kind regards,Guest ServicesMelbourne Kew Central Apartment Hotel
by A verified traveler
Convenient parking hotel with large room
Posted 17 Mar 2024 on HotelsThe free parking was excellent. It was undercover and large enough for a 4WD.
Comment from Hotel Management
18 Mar 2024 by Peter B, Hotel Management
Dear Leonie,Thank you for choosing Melbourne Kew Central Apartment Hotel and for taking the time to share your wonderful review. We're thrilled you found the free undercover parking convenient for your 4WD, and that the large room met your expectations. Our goal is to make your stay as comfortable and hassle-free as possible.Looking forward to your next visit. Safe travels until then!Kind regards,Guest ServicesMelbourne Kew Central Apartment Hotel
by A verified traveler
Posted 17 Mar 2024
Front desk staff very helpful
Thanks
Comment from Hotel Management
18 Mar 2024 by Peter B, Hotel Management
Dear Terry,It's wonderful to know our front desk team was able to assist you effectively. Your appreciation means a lot to us.Kind regards,Guest ServicesCaloundra Central Apartment Hotel
by A verified traveler
Posted 11 Mar 2024 on Wotif
Staff were friendly and helpful. Reasonably priced and good location.
Comment from Hotel Management
18 Mar 2024 by Peter B, Hotel Management
Dear Clive,Thank you for your kind words regarding our staff and your stay. We're delighted that you found value and convenience in our location.Kind regards,Guest ServicesMelbourne Kew Central Apartment Hotel
by A verified traveler
Cleanliness is shocking, staff needs to chill
Posted 3 Feb 2024 on HotelsConvenient location, well priced and overall the facilities are relatively new, not as bad as some of the horrifying reviews on Google Maps.
However, during my stay the cleanliness was shocking, obviously someone has been slack or not getting paid enough to care. Had spider web hanging in my room, and the dust on bed head was quite thick. Half roll of toilet paper left when I checked in.
Arrived 30 minutes late and the after hour check in lady needs to chill, made me standing at the car park for 45 minutes before she handed me the keys.
Comment from Hotel Management
6 Feb 2024 by Peter B, Hotel Management
Dear Valued Guest,We sincerely apologise for the issues you encountered regarding cleanliness and service during your stay. It's clear we fell short of our standards and your expectations, particularly with the room's condition and your experience with our after-hours check-in process.We take your feedback seriously and will address these concerns with our staff to ensure a more welcoming and comfortable environment for all our guests. We appreciate your comments on our convenient location and pricing. We hope to have another opportunity to demonstrate our commitment to excellence and provide you with a much better experience.Kind regards, Guest Services, Melbourne Kew Central Apartment Hotel.
by A verified traveler
Posted 27 Jan 2024
Location & communication are awesome. Cleanliness is hopeless. Previous guests hair everywhere, toilet bowl & sink probably not even wiped, so dirty to the point where you start laughing.
Comment from Hotel Management
31 Jan 2024 by PeterB, Hotel Management
Dear Yukina,Thank you for sharing your feedback about your recent stay. We're glad that our location and communication met your expectations, but we're truly sorry to hear about the cleanliness issues you experienced. Please know that we take your comments seriously, and we will address these concerns with our housekeeping team. Our aim is to provide a comfortable and clean environment for all our guests. We hope to have the opportunity to welcome you back in the future and provide a much better experience.Kind regards,Guest Services, Melbourne Kew Central Apartment Hotel
