Ratings based on 125 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
Although there was a breakfast menu in the room there was no mention we had to order it the night before. Ended up with no breakfast and the staff seemed to not be bothered about it either. Found the staff generally quite offish
Comment from Hotel Management
31 Dec 2024 by Lisa, Hotel Management
Thank you so much for the wonderful rating, Richard! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Lisa
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Lisa, Hotel Management
Hi, Mark! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Lisa
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Lisa, Hotel Management
Hey, Rhiannon! Thank you for taking your precious time to rate us. We will be working even harder to make your stay memorable. Regards, Lisa
by A verified traveler
Posted 3 Nov 2024
service was great,room very small,no plug socket,by mirror for haidryer,very noisy street outside ,could do with window being double glazed
Comment from Hotel Management
9 Nov 2024 by Lisa, Hotel Management
Apologies for the inconvenience caused, Lesley! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
by A verified traveler
Posted 31 Oct 2024
I was really impressed by this hotel during our stay.
We was welcomed by the host Suresh who was very friendly, pleasant, helpful, accommodating and approachable.
The room was a good size twin room with en-suite shower, TV, dressing table.
Facility to make tea, coffee available in room and toiletries for washing in bathroom.
The hotel was very clean and easy to locate.
The lounge and bar downstairs was warm, well presented and had a bar. Pool table and further seating available in dining area.
We had the breakfast which was reasonably priced and the eggs made exactly to order.
I couldn’t fault this hotel , especially for the price we paid and would return again if in the area.
Comment from Hotel Management
9 Nov 2024 by Lisa, Hotel Management
Hi, Marie! Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Lisa
by A verified traveler
Would not stay again
Posted 22 Sep 2024 on HotelsRoom small, bathroom just about able to get in. No disability access available. When I asked on booking for a ground floor room due to no lift. I got no reply. Arrived to find no ground floor rooms. Despite there being no one in restaurant for food. It took ages to get my drink after asking. Food was about the best thing about this place. Hot and tasty even though it had all been frozen.
Comment from Hotel Management
11 Oct 2024 by Lisa, Hotel Management
Sincere apologies, Roger! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Lisa
by A verified traveler
Posted 19 Sep 2024 on Hotels
Comment from Hotel Management
11 Oct 2024 by Lisa, Hotel Management
Hi, Steve! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Lisa
by A verified traveler
Posted 15 Sep 2024 on Hotels
Comment from Hotel Management
11 Oct 2024 by Lisa, Hotel Management
Thank you for the pleasing feedback, Daniel! We will put in our continuous efforts to provide consistent service every time. Regards, Lisa
by A verified traveler from Seaham
Posted 18 Aug 2024
Comment from Hotel Management
11 Oct 2024 by Lisa, Hotel Management
Hi, Christopher! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Lisa
by A verified traveler
Posted 17 Aug 2024
Ishan and his staff were extremely kind, helpful, supportive and treated me like family and helped in any way the could. They are very lovely people and made my stay that little bit easier.
