Ratings based on 477 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Sep 2024
Convenient.
Comment from Hotel Management
18 Sep 2024 by Rebecca R., AGM, Hotel Management
Steven, Thank you for taking the time to leave a review. I am glad you found our hotel convenient to all your needs while in Ketchikan. We do hope that you will chose to stay with us again the next time that you are here.
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Rebecca R., AGM, Hotel Management
Amber, I am so sorry about your terrible experience here at the Landing. Please reach out to us if you feel like there is anything that we could do better in the future. We are always looking to improve on our guest experiences. Thank you for taking the time to submit a review.
by A verified traveler
Posted 15 Sep 2024
The staff was exceptionally nice and helpful. Two restaurants onsite is great. The location isnt the most convenient into town.
Comment from Hotel Management
15 Sep 2024 by Rebecca R., AGM, Hotel Management
Joseph, We are very glad that you found everything to be up to your standards of care. We hope to see you on your next stay in Ketchikan.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Rebecca R., AGM, Hotel Management
Michael, Thank you for taking the time to leave a review. We are glad that our hotel was your choice for your stay in Ketchikan and hope to see you again for future stays while in town.
by A verified traveler
Posted 9 Sep 2024
Smoking section set up under hotel so a lot of talking and smoke wafting up to room windows. Noisy all night long.
Comment from Hotel Management
15 Sep 2024 by Rebecca R., AGM, Hotel Management
Todd, I do apologize for the smoking section being too noisy especially at night. It should not be loud enough to keep people awake like that. I will look into making that better for guests in the future and hope that you will give us a chance when you come back to Ketchikan to correct our mistakes.
by A verified traveler
Posted 7 Sep 2024
Hotel was hot & muggy. Had to open windows
Comment from Hotel Management
15 Sep 2024 by Rebecca R., AGM, Hotel Management
John, I am sorry that you found our hotel hot and muggy. Like most of the homes on the island, our hotel does not come with air conditioning but our windows do open and you can generally find a fan or two in the closet. I do hope that you had an enjoyable stay other than that and appreciate the review.
by A verified traveler
Posted 6 Sep 2024
Me gustó micho el servicio gratuito de shuttle, muy conveniente. No solo te lleva y recoge del aeropuerto, también puede llevarte al centro.
El vale de comida se me hizo muy útil, perfecto para desayunar en el restaurante (clásico diner), tienen varias opciones.
Comment from Hotel Management
7 Sep 2024 by Rebecca R., AGM, Hotel Management
Ximena, Thank you for your kind words. We are glad you enjoyed your stay with us and hope to see you again for your next stay in Ketchikan.
by A verified traveler
Posted 4 Sep 2024
Staff is always friendly
Comment from Hotel Management
4 Sep 2024 by Rebecca R., AGM, Hotel Management
Robert, Thank you kindly for your review. We are glad you enjoyed your stay with us and hope that you will choose to stay with us again in the future when you visit Ketchikan.
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Rebecca R., AGM, Hotel Management
Janice, Thank you so much for your review. We are so happy that you enjoyed your stay and hope to see you again in the future.
by A verified traveler
Posted 1 Sep 2024
Bathroom floor had hair on it and sink was not totally clean. Used the restaurant 3x. First two instance, service was very slow, food mediocre. Third time I eventually left after >10 minutes without being acknowledged by wait staff.
Comment from Hotel Management
4 Sep 2024 by Rebecca R., AGM, Hotel Management
Catherine, I am so sorry about your experience here at the Landing. This is not the customer service that we strive for or the experience we like for our guests to have. We would love to discuss this with you further if you would be willing to let us know some more about the time frames in which you experienced this. And see if there is anything that we can do as a company to improve our service over all. Thank you for having chosen the Landing, and I do hope you will give us another chance in the future.
