Ratings based on 81 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
by A verified traveler
Posted 26 Aug 2024
I excellent hotel, stayed with my two small children. The family room was really nice, spacious and clean. The food was amazing, great selection at breakfast, the staff were very good.
by A verified traveler
Posted 23 Aug 2024
Great location, friendly staff, comfortable room with a powerful shower. Food was excellent. I’d stay again.
The allowed me to change my booking very late but it was very difficult to do via Expedia who also charged me £30.
by A verified traveler
Posted 18 Aug 2024
Parking was busy
by A verified traveler
Posted 8 Aug 2024
What a find! Friendly staff, exceptional food and fantastic value. 💫
by A verified traveler
Posted 1 Aug 2024
by A verified traveler
Posted 1 Aug 2024
Comment from Hotel Management
6 Aug 2024 by Barbara, Hotel Management
Thank you for awarding us 5/5
by A verified traveler
Posted 1 Aug 2024
Everything
Comment from Hotel Management
6 Aug 2024 by Barbara, Hotel Management
Thank you for awarding us 5/5
by A verified traveler
Posted 31 Jul 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Barbara, Hotel Management
Thank you for your score
by A verified traveler
Posted 30 Jul 2024
Advertised as Keswick, but it was a 15-20 minute drive away. "Mountain view" room, but could just about see the tip of a hill through the buildings.
Breakfast room was small and chaotic.
Quite grumpy and abrupt reception staff.... stated she left a voicemail message about dinner booking which was a lie as I dont have voicemail set up on phone.
If youre expecting a television in the room; youll be disappointed.
Overall disappointed
Comment from Hotel Management
6 Aug 2024 by Barbara, Hotel Management
Sorry to receive your comments, I shall pass on to the relevant departments
